Work history
IT Group Manager
How would you describe your time at F.I.R.S.T.?
. Oversee operations for 70,000 person world-wide organization.
. Established first formal policies and procedures for operations.
. Established help desk procedures and request tracking system improving resource allocation, improving project prioritization, and reducing staff stress.
. Developed first Information Technology Strategic Plan in support of business goals.
. Enhanced technology infrastructure including doubling the size of the server room, improving environmental monitoring, and increasing number of database servers to enable load balancing.
. Established linkages with New Hampshire International Trade experts to address desire to deal with international issues, leading to U.S. Dept. of Commerce recognition.
. Developed Project Management Institute-based Project Management Office for entire organization that reduced stress and improved project delivery times.... 
Director Operations & Customer Service
tags:
business plan creation
• operations management
• global asset tracking
• telecommunications operations
• fundraising & development
• sensor development
How would you describe your time at Hawkeye Data?
I co-founded this company based on work I did with a few friends on a prototype asset tracking device. I created the business plan, coordinated presentations to investors, and created the legal entity, obtained our patent, and organized the company. I drove the company through 3 generations of the device and 2 generations of the on-line asset tracking service with the device....
Chairman
How would you describe your time at Software Assocoation of New...?
Chairman of the Board of the statewide association representing 1400+ information technology professionals.
ISRG
July 1994 to November 2004
President
How would you describe your time at ISRG?
. Co-founded and ran multi-state management consulting firm providing business operations leveraging human and technology capital.
. Developed and implemented IT strategy for clients including PickCity.com, IR-Network, Signature Press & Blueprinting.
. Developed and deployed operational guidelies and procedures and project management office improving group moral and efficiency including CIGNA, Compaq, Standex International.
. Designed and maintained web sites handling transactions worth thousands of dollars a day for clients including PickCity.com, IR-Network, Signature Press & Blueprinting.
. Developed Business Continuity strategies including Y2K for clients including the State of NH and the Courville Companies.
. Developed and delivered training on Project Management, software engineering process improvement, and web site development for and in consort with Compaq, Global Knowledge Networks and Ziff-Davis University SBDC, SwANH, and NH High Technology Council....
Client/Server Technical Services Manager at Digital Equipment Corporat
How would you describe your time at digital equipment?
I began in the Corporate Operations group providing the most technical support linking the field Software Services specialists world-wide to the engineering group for the software development and database products (DECset, Datatrieve, Rdb/VMS, CDD Repository).
I progressed to developing Service Delivery Kits to ensure consistent high-quality delivery of services around those products. This evolved into providing guidelines and support to specialists in the field world-wide delivering client/server solutions....
Programmer/Analyst
How would you describe your time at Frey Associates?
Developed order processing software for various clients. Developed natural language software.
