Jason Greene
Nashville, TN
currently: Job hunting
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Work history
Director of Human Resources / Operations
How would you describe your time at Altruis?
Director of Human Resources
-- Responsible for all aspects of Human Resources including but not limited to Staffing, Training, Scheduling, all Disciplinary Matters, Career Development, and Health and Safety for all employees.
-- Conducted extensive recruiting campaigns as the sole recruiter accountable for filling 50 positions including supervisory, sales, and production staff.
-- Introduced new employee orientation and individualized training.
-- Rebuilt benefits program by consolidating providers and renegotiating contracts.
-- Conceived, developed and implemented series of innovative HR programs, services and leadership initiatives, including comprehensive supervisory training, performance-based incentive compensation programs and succession planning.
Director of Operations
-- Responsible for all company related operations including but not limited to Sales, Collections, Customer Service, Purchasing, Maintaining Inventories, Shipping, Maintaining all Systems (phones, computer hardware/software), Data Entry, and Reporting.
-- Responsible for operating at the lowest possible costs in all areas of operations by budgeting all expenditures for maintaining office supplies, product inventories, prizes and events for sales motivation, and payroll.
-- Responsible for call monitoring of all Sales and Customer Service staff and complete call monitor reports on a daily basis to maintain consistency in sales and customer service as well as prevent any staff member from violating company policies that protects the caller???s rights and their financial information.
-- Responsible for monitoring call volumes to minimize Abandonment Rate, Call Times, and Hold Times.
-- Responsible for all reporting and evaluation of reports to continually seek areas for improvement in sales, collections, all expenditures, and efficiencies in operations.
-- Responsible for maintaining all documentation regarding customer service, refunds, and consumer complaints in an organized manner for inspection by any entities that monitors telemarketing operations such as the Better Business Bureau, State Attorney General's office for consumer affairs, and the Federal Trade Commission.
-- Responsible for fully investigating and resolving all customer complaints to achieve 100% customer satisfaction without exception.
Selected Accomplishments:
-- Increased Sales 25% from January to June which results in an additional $94,397.94 in revenue per month
-- Decreased Abandonment Rate by 14%
-- Reduced Returns by 12.78% during the same period
-- Cut unnecessary expenditures to make facility improvements of new carpet, paint, and office furniture.
-- Created Company Handbook and Training Materials
-- Established a benefits package for employees including insurance, 401K, and EAP programs... 
Production Manager / IT Manager
How would you describe your time at Capital Management Group?
Production Manager
-- Supervised a team of 25 to 50 production employees and 2 Shipping/Receiving employees. Responsible for scheduling their work, disciplinary matters, identifying their training needs, career development, and health and safety.
-- Responsible for the plant and warehouse layout; materials handling; and production planning including demand forecasting, production scheduling and ordering of material.
-- Responsible for Scheduling and Coordination of production to meet customer demand, quality control, and maintenance of production equipment
-- Maintained Inventories for Raw Materials, Work-In-Process, and Finished Goods.
-- Supervised and assisted Shipping/Receiving Clerk in preparing items for shipment including assembling, labeling, addressing, stamping, and shipping merchandise. Receive, unpack, verify, label, and record incoming materials. Arranged for the transportation of products.
IT Manager / Systems Support
-- Responsible for installation and maintenance of computer systems and network infrastructures, ensures that back up systems operate effectively, buys hardware and software, and contributes to organizational policy with regard to quality standards and strategic planning.
-- Responsible for planning, developing and implementing the budget, obtaining competitive prices from suppliers, where appropriate, to ensure cost effectiveness;
-- Responsible for supporting users by evaluating user needs and system functionality; providing users with appropriate support and advice; Providing secure access to the network for remote users; Ensuring the smooth running of all systems, including anti-virus software, print services and email; and scheduling upgrades and security backups of hardware and software systems;
-- Responsible for ensuring that software licensing laws are adhered to and ensuring the security of data from internal and external attack;
-- Managing crisis situations, which may involve complex technical hardware or software problems;
Selected Accomplishments:
-- Aided in the development and implementation of the Edge Management System, a Web-based application with purchasing, receiving, production, quality, and shipping modules.
-- Completely redesigned the network infrastructure by installing new servers and PCs to all users
-- Improved communication between employees and sister companies through technology using latest Microsoft Office applications and administering training.
-- Developed, launched, and maintained website for sister company, Edge Rubber.
-- Corrected inventory issues to reduce inventory costs and improve delivery to customers....
Sales Account Manager
How would you describe your time at dell computer?
Sales Account Manager - Business Sales Division
-- Answer inbound sales calls; Manage multiple phone lines and multiple software applications; Setup and maintenance of customer accounts;
-- Identify possible relationship accounts; Position Dell???s products and services as a total solutions provider to potential business clients;
-- Participate in the mentoring of new hires providing guidance and advice to aid in their success; Pull sales numbers, plan and organize team huddles and team meetings.
Selected Accomplishments:
-- Averaged 1.3 million in Sales each quarter.
-- Averaged 132% Quota attainment each month
-- Finished in top 25% of Stack rankings (points based system for ranking sales metrics) each month.
-- Q1 ??? FY???04 Team Player Award ??? Business Sales Division Nashville
-- Q2 ??? FY???03 Brio Top Gun Award ??? Business Sales Division Nashville...
Typesetter
tags:
desktop publishing and comput...
How would you describe your time at Lakeway Publishers?
Typesetter
-- Responsible for the layout and design of five local newspapers and several monthly publications including the design of all advertising and photos printed throughout all publications.
Education
Business/Management
How would you describe your time at University of Phoenix, Nash...?
Bachelor of Science in Business/Management
CompTia A+ Certification Prep
How would you describe your time at Tennessee Technology Center...?
CompTia A+ Certification
General Studies / Information Technology
How would you describe your time at Motlow State Community College?
Earned 108 Credits in General Studies and Information Technology
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