Work history
Various Positions
How would you describe your time at Geek Squad, Best Buy?
Certified Special Agent ~ September 2006 - August 2007 and August
2008 - Present
- Supervised business service agents throughout the Tri-State Area,
providing training and development as well as creating tools and
procedures for technicians and sales people to utilize.
- Accelerated the growth of Best Buy for Business through
leadership and communication. Actively participated in many
corporate tests and initiatives, receiving accolades from many
corporate leaders.
- Improved hourly contract sales by creating a SharePoint site for
tracking account activity.
- Designed and implemented dozens of server networks and
successfully migrated many environments to newer technologies, i.e.
SBS Server 2000 to SBS Server 2003 and Exchange 2003 to Exchange
2007.
Deputy Field Marshal ~ August 2007 - August 2008
- Managed a team of 100 field technicians servicing 15 Best Buy
stores and thousands of customers.
- Took ownership of all service issues and actively communicated
with Best Buy employees and customers to reduce issues and
facilitate solutions.
- Developed a collaborative management program to improve support
provided to field technicians, Best Buy store employees and
customers which was recognized by company leaders as an integral
component to the success of the new operating model.
- Created and implemented a remote workforce shrink plan, raising
awareness to potential and actual losses of inventory, tools, and
company assets.
Business Technology Consultant ~ April 2005 - September 2006
- Pioneered the creation of Best Buy's outside business sales model.
- Streamlined processes and was a catalyst for change and growth.
- Responsible for training new consultants as the business grew.... 
Computer Operator
How would you describe your time at Anchor Computer?
- Converted database files to production formats and back to
customer specified formats.
- Delivered and received customer files via email, FTP, CD, DVD,
zip disk, and tape media.
- Reduced turnaround time by creating batch files to combine
processing tasks.
Assistant Technical Director
How would you describe your time at Staller Center for the Arts...?
- Responsible for managing crews and meeting tight deadlines.
- Setup, configured, and programmed digital lighting, audio, and video systems.
- Operated 35-mm projection equipment on Long Island????s largest
movie screen.
Education
Theater Technology and Graphic Design
Jeffery has
