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What's your ideal role within an organization?

Something where I can use my skills with different personalities. I love networking and meeting people. Something that would allow me to possibly move into a IT type position. As well, I would like a role that allows me to learn as much as possible about each department within the company to better understand the company goals.... read more

Posted @ 07:55AM, July 24, 2007 by Jennifer Francisco | Permalink
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Work history

VIPdesk October 2007 to the present
Recruiter

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How would you describe your time at VIPdesk?

High volume recruiting for home-based call center contractors. Clients include high end retail stores, catalogs and websites. Focus is on attracting and retaining independent contractors who excel in customer service with an emphasis on up selling and/or cross selling.

-Responsible for
sourcing analysis and strategies to reach appropriate candidates.
-Track and screen incoming resumes for eligibility as independent contractors.
-Contact and interview prospective contractors regarding opportunities for ongoing and seasonal programs.
-Created accounting spreadsheet to monitor and evaluate advertising for positions in all departments.
... read more
Washington Mutual July 2005 to August 2007
Recruiting Assistant / Recruiter / Executive Assistant

How would you describe your time at Washington Mutual?

Executive Assistant

Primary support to VP, Servicing Strategic Operations within Home Loans.

-Manage and update daily calendar. Track meeting notices and ensure any scheduling conflicts are resolved.
-Check executive email regularly throughout each day. Respond as appropriate.
-Responsible for completion of weekly status report. Gather each direct report's information and compile into one document. Format, revise/add/delete verbiage and submit to management for approval.
-Create and maintain several tracking sheets for department (i.e., Deliverables Log).
-Regularly upload documents to department's SharePoint site for use by department employees.
-Plan all onsite and offsite meetings. Research and organize activities held after offsite meetings (i.e., city tours, dinners, etc.).
-Arrange travel and submit expense reports.

Recruiter

Full lifecycle recruiting responsibility for 600-person call center in Jacksonville, FL. Track and screen resumes and applications of internal and external candidates and determine qualified candidates based on criteria developed with the hiring manager. This includes interviewing prospective employees for a wide range of positions, referring applicants to specific job openings, administering background checks, and negotiating offers to potential team members.

-Consistently filled 100+ customer service positions per month with time-to-fill of 20 days or less.
-Sourced, recruited and hired top internal and external candidates for both non-exempt and exempt positions.
-Developed strong working relationships with hiring managers by facilitating launch meetings, maintaining regular contact throughout entire process, and delivering on expectations.
-Supported team members by aiding in recruitment in up to four additional call center sites.
-Supervised Recruiting Assistant.

Recruiting Assistant

Supported all phases of internal and external recruiting processes and provided customer service to internal and external clients. Primary responsibilities included: High volume resume review; coordination of interview process for selected candidates; conducted employment background verifications; entered applicant information into internal applicant tracking system.

-Conducted candidate assessments and validations through web tools.
-Organized/lead group interview sessions for Banker (CSR) candidates.
-Ensure timely completion of scheduling and pre-employment activities.
-Coordinated offers and onboarding process.
... read more
Cingular Wireless January 2004 to July 2005
Executive Assistant / Staffing Coordinator / Staffing Specialist

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How would you describe your time at Cingular Wireless?

Staffing Specialist (Position eliminated)

Directed efforts to source and hire qualified candidates. Responsible for working with hiring managers to define job specifications; creating and executing comprehensive sourcing strategies, assessing candidates non-technical skills/knowledge and
attributes.

-Partnered with temporary agencies and management to ensure headcount for each new hire team fulfilled monthly hiring initiatives.
-Worked with HR and Compensation post-merger to ensure internal transfers were processed correctly in a timely manner.
-Researched demographic data to develop recruiting strategies.

Staffing Conversion Coordinator

Newly created position for temp-to-hire conversions for all West Coast call centers. Managed project successfully with minimal supervision.

-Created, organized, and managed intranet folders for each weekly conversion.
-Submitted employee information to HR for processing.
-Ensured compliance of documentation for every new hire (100+ per week).
-Planned and implemented process improvements where needed.
-Updated and maintained procedure manual and spreadsheets.

Executive Assistant

Primary support to call center HR Executive team.

-Managed complex calendars, scheduled and planned all meetings.
-Maintained executive email and responded to clients/peers as appropriate.
-Arranged travel and processed all expense reports.
-Created and maintained department's organizational chart.
... read more
click2learn April 2003 to August 2003
Executive Assistant

How would you describe your time at click2learn?

(Company purchased; position eliminated)

Primary support to Chief Strategy Officer and VP of Professional Services.

-Managed complex calendars; maintained executive's voicemail/email and responded as appropriate.
-Coordinated complicated international and domestic travel arrangements
and prepared expense reports.
-Organized all Services team meetings.
-Monitored company database to ensure timely response to corporate customers by project management.
... read more
moss adams December 2001 to April 2003
Executive Assistant

How would you describe your time at moss adams?

Primary executive support to Managing Partner.

-Maintained Partner's voicemail and email and responded as appropriate.
-Managed calendars, organized meetings, including all department meetings (100+ attendees).
-Coordinated complex travel arrangements and prepared expense reports.
-Created filing and archiving system for personnel files.
-Created referrals database utilizing Access.
... read more
rei.com April 2000 to December 2001
Sr. Administrative Assistant

tags:

How would you describe your time at rei.com?

Supported VP and Director of IT.

-Managed executive calendars and email.
-Created filing and archiving system for contracts, invoices, general ledger copies and other documentation.
-Created training and resource scheduling databases for IT.
-Assisted in creation and implementation of
Administrative Assistant procedures manual.
-Coordinated two department moves.
-Supervised clerical assistant.
-Created yearly workbook for budget.
... read more
eChannel November 1999 to April 2000
Executive Assistant / Office Manager

How would you describe your time at eChannel?

(Company closed)

Office manager and administrative support to President and four employees.

-Accounting and payroll.
-Internet research regarding competitive product and trademark infringement.
-Updated and reorganized filing system (both paper and electronic).
-Coordinated travel
arrangements and prepared expense reports.
-Scheduled meetings.
-Creation of employee handbook and other HR manuals.
-Edited, formatted, and/or generated correspondence.
... read more
Electronic Arts Seattle April 1997 to November 1999
Executive Assistant

How would you describe your time at Electronic Arts Seattle?

Primary support to General Manager and Executive Producer.

-Managed calendars and responded to emails as appropriate.
-Organized all meetings and prepared presentations for said meetings.
-Created, proofread, and/or edited correspondence.
-Coordinated travel arrangements and prepared
expense reports for entire studio (70+ employees).

Assisted with Associate Producer duties while position was vacant.

-Researched competitive product.
-Contacted potential photographers, videographers, etc. for submissions.
-Built screen templates for game in Visio.
-Assisted HR and General Counsel with various projects.
... read more

Education

Art Institute of Seattle June 1994 to June 1995
Certificate in Desktop Publishing

tags:

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