Jessica Scheibach

Seattle, WA

currently: Here to network

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Jessica has 4 recommendations and 305 contacts.

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Answers from Jessica

What advice do you have for someone looking for their first job out of college?

Don't be afraid to take risks. My first job out of grad school was customer service at Amazon. At the time, it was meant to be temp work while I looked for a "real job." I ended up there for over 8 years and learned more than I could ever have anticipated or imagined.

Posted @ 09:54PM, March 25, 2007 by Jessica Scheibach | Permalink
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Work history

Jobster September 2007 to the present
VP of Products
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Jobster January 2006 to August 2007
Group Director, Consumer Products
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Amazon.com June 2005 to January 2006
Director, Customer Experience

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How would you describe your time at Amazon.com?

Director of two groups: Customer Experience and Shopping Experience. The Customer Experience team was responsible for measuring and improving the usability of the company's websites and internal tools. The Shopping Experience group included the product management, design, and development teams responsible for the Amazon.com homepage, product detail pages, search, and store navigation.... read more
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Amazon.com January 2004 to May 2005
Director, WW Customer Service Integrated Applications

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How would you describe your time at Amazon.com?

Director of four teams in WW Operations group: Customer Service Applications engineering, Contact Reduction and Automation, Knowledge Management, and Quality Improvement. Responsible for web-based CRM tool (developed by Amazon), knowledge management and training systems customer service associates use to handle customer e-mail and phone contacts for Amazon.com, Amazon's international sites, and partners such as Target.com.... read more
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Amazon.com March 2003 to December 2004
Sr. Manager, Consumer Applications

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How would you describe your time at Amazon.com?

Managed program management, web development, design, and software engineering teams in charge of consumer ordering and self-service applications on the website (including product detail pages, shopping cart, order form, 1-Click, Your Account, Help).
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Amazon.com February 2002 to March 2003
GPM, Consumer Applications

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How would you describe your time at Amazon.com?

Managed the PM, design, and web development teams responsible for product detail pages, shopping cart, ordering, 1-Click, Your Account, and help.
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Amazon.com August 2000 to February 2002
Sr. Program Manager, Buying & On-site Support Systems

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How would you describe your time at Amazon.com?

Responsible for product development of all self-service order management, account management, and help features on Amazon.com.
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Amazon.com April 1999 to August 2000
Program Manager, Customer Service Technology

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How would you describe your time at Amazon.com?

Responsible for program/project management within the customer service technology group.
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Amazon.com September 1997 to April 1999
Various, CS Operations

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Education

University of Kansas September 1995 to May 1997
M.A. English, American Studies

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How would you describe your time at University of Kansas?

I taught English 101 (writing) and 102 (literature) to undergraduates. I wrote two thesis papers. One focused on modern film adaptations of Shakespeare, especially Peter Greenaway's Prospero's Books and Gus Van Sant's My Own Private Idaho. The other focused on an obsure 19th century novel. So obscure that I can't recall the name of it.... read more
University of Exeter, U.K. September 1993 to June 1994
M.A. Criticism & Theory

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How would you describe your time at University of Exeter, U.K.?

I studied French feminist theory. Really.
Northwestern September 1988 to May 1991
B. A. Student

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Jessica's Network

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Founder, CIO,
RescueTime
Indiana University
rebecca vaux
Sr. Project Manager,
zaaz
Director of User ...,
Jobster
Founder/CEO,
Mergelab
UI Designer,
Jobster
UI Designer/Progr...,
Jobster
Founder,
A New Stealthy St...

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Recommendations

Burt Culver
Burt Culver

Jessica is great to work with. She is on the ball and holds up her end of a project.

Andy Kegel
Andy Kegel

Thorough and professional - high quality work.

>> see all recommendations