Work history
Advanced Engine Control Systems Technician
tags:
technical writing
• multitasking
• prototypes
• interfacing
• design
• engineering
• customer service
• travel
How would you describe your time at John Deere (contingent, thr...?
I worked with the engineering staff in designing, building prototypes, implementing and troubleshooting the next generation electronic control systems. I did some basic design engineering, interaction with suppliers, ordering, field service engineering and technical documentation.
Repair Technician
tags:
prototype assembly
• troubleshooting
• network troubleshooting.
• engineering
• service engineering
• repair
• team leading
• customer service
How would you describe your time at Bee Line Company?
I was hired as an electronic repair technician before graduation from college. I demonstrated a natural knack for troubleshooting advanced electronic equipment and was able to train new employees on how to do so. Developed and documented new troubleshooting procedures. Interacted with customers heavily, helping diagnose issues over the phone and in the field.... 
Outbound Telephone Customer Service Associate
tags:
training
• multitasking
• customer service
• telemarketing
• problem solving
• team leading
• sales
How would you describe your time at APAC Customer Services?
Temporary outbound telephone-based customer service position. Assisted Citibank cardholders in general credit account maintenance, including upgrades, answering questions, requesting new credit lines, balance transfers and upselling. First from my training class to graduate to the sales floor, "star player" sales status every week I was employed....
Senior Customer Service Representative
tags:
upselling
• team leading
• sales
• customer service
• computer maintenance
• training
• cash handling
• documentation
How would you describe your time at Movie Gallery?
Retail position with a heavy emphasis on upselling and sales in general. Assisted customers with rentals and purchases, cash handling and store maintenance. Won every in store sales competition that was held, competed heavily with employees from other (larger) stores in district sales programs. Exclusively trained new employees in being assistant night managers and closing procedures....
Education
Bachelor of Arts, Organizational Management
tags:
writing
• customer service
• communication
• management
• leadership
How would you describe your time at Ashford University?
Online program; maintained a solid 3.4 grade point average in all classes. I have learned a lot about being a successful team leader, oral and written communication skills, different management styles and leading a successful organization. After finishing I plan to continue with this online program to work on an MBA degree....
Bachelor of Applied Science, Electronics Engineering Technology
tags:
technical writing
• analog electronics
• schematic interpretation
• management
• wiring
• digital electronics
• electronics
• engineering
• computers
• design engineering
How would you describe your time at hamilton technical college?
Intensive four year program that was implemented into a 20-hour per week 3 year degree program. Combined the theoretical, mathematic and laboratory concepts into separate departments for each class. Covered engineering concepts in relation to basic, analog, digital, computer, managerial and industrial electronic fields. I earned a 3.86 grade point average throughout the entire degree program, maintained perfect attendance and was honored to deliver the commencement speech at my graduation ceremony....
