Jo Ann Biggs
Carrollton, TX
currently: Job hunting
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Work history
Sr. Technical Writer
How would you describe your time at Computer Sciences?
Wrote, edited, and revised documentation, using FrameMaker that explained how to use CSC Banking software and Annuity products. This documentation included: Installation Guides, End-user Guides, Technical Reference Manuals, Administrative Guides, screen definitions, Reports Manuals, Test Scripts, and Process Control Data (PCD) definitions. These documents were delivered on the Internet and compact disks (CDs) in Adobe PDF format and ensured the customer had what they needed to understand and use their software successfully.
?? Recommended formats responsive to technical requirements. Produced products that conform to the company documentation and quality assurance standards as a value to customers.
?? Team Lead in documenting and editing the software installation guide that was delivered with the system on the initial release of the Credit Card System (CAMS II). This guide shows how to install the initial software in support of CAMS II.
?? Authored writer???s guide-checklist for new writers ensuring all company-writing standards are followed correctly.
?? Tested CAMS II credit card software to improve accuracy of documentation.
?? Utilized Lotus Notes CS Log Tracking to review inaccuracies or missing documentation and for on-going updates and maintenance. Graphic illustrations were obtained using PowerPoint, Visio, and Corel Draw implementing the most current graphics to benefit customers.... 
Courseware Developer
How would you describe your time at Marconi Communications?
Wrote and Trained personnel on multiple systems of telecommunications electronic equipment.
Wrote, edited and revised Instructor Manuals and Student Guides for training personnel how to install, turn-up, trouble shoot and maintain multiple systems of telecommunications electronic equipment. This maintained up to date information for personnel.
?? Wrote and edited video scripts for creating training videos explaining how to install, operate, troubleshoot and maintain telecommunications hardware equipment, including fiber optics. These video scripts further simplified enhanced training for personnel.
?? Participated in Train-the-Trainer classes, attended class pilots and interviewed engineers and technicians verifying the accuracy of courseware....
Courseware Developer/Technical Writer
How would you describe your time at consulting partners?
Consultant for diverse companies doing multiple projects requiring broad degree of writing, editing and training skills.
Wrote, edited, and revised telecommunication training manuals for Verizon Corp. Reviewed company personnel job functions to formulate most accurate job detail documentation.
?? Created and edited storyboard-training materials for Sprint web-based training. These graphic presentations were in addition to documentation in order to stimulate learning.
?? Wrote, edited, and improved training for Southwestern Bell Companies???, Competitive Local Exchange Carrier Workshops by attending class pilots and interviewing customers. Assembled the most current and accurate information in order to illustrate Best Practices in training and simplicity of use for customers....
Technical Writer
How would you describe your time at Computer Sciences?
Wrote, edited and revised documentation that explained how to use CSC financial services software
Education
See Below
How would you describe your time at Richland College Dallas?
Took following courses:
System Analysis & Design,
Basics of Programming
RoboHelp
See below
How would you describe your time at Computer Sciences?
CSC Courses:
Catalysts Foundations,
CAMS Cardholder Accounting & Servicing Class,
Customer Information System Class,
Hogan Methodology Class;
Additional courses in improving writing skills, organization and planning.
Business Adm.
How would you describe your time at University of Houston?
60 Semester Hour's credit,
worked full-time throughout.
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