JohnPaul Amico
Austin, TX
currently: Job hunting
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Work history
CT IT Team Leader
How would you describe your time at Hewitt Associates?
Oversaw, interviewed, and mentored the desktop/server support team members of the Connecticut and New York City offices. Collectively supported and maintained over 20 Novell NetWare and Windows 2000/2003 servers, over 1,000 desktop PCs and laptops, with nearly 600 Associates. Individually responsible for maintaining WAN/LAN connectivity, administration of TSM and ARCserve backup servers, and all related hardware and software.
??? Accountable for the Connecticut IT Support team exceeding all nationally set customer service level agreements, with the goal of ensuring our offices had the lowest number and shortest duration of service disruptions.
??? Regularly consulted with business segment leaders to ensure their hardware needs and requests were fulfilled expeditiously and appropriately as per their business requirements.... 
Software Specialist / Trainer
How would you describe your time at Hewitt Associates?
Tasked with providing Level II application support and training for the Lotus Notes clients. Created the training material and instructed over 225 Associates on the benefits and product features of the Windows NT desktop environment and MS Office 97 suite of applications (vs. OS/2 2.11 and the older Lotus and Microsoft Suites.)
??? Facilitated biweekly New Hire Orientation and application specific training classes....
Desktop Support Technician
How would you describe your time at Hewitt Associates?
Efficiently and effectively installed, troubleshot, and repaired Dell PC and IBM laptop hardware and software for an office of over 150 Associates.
IT Location Manager - West
How would you describe your time at Hewitt Associates?
ITS Location Manager - West (03/2006 - Present) Managed the desktop support unit covering three offices in CA and one in TX, with 430 Associates, 40% with laptops.
??? Ensured the West ITS team met all nationally set customer service level agreements, i.e. 90% on 1 and 4 hour response times, with 90% customer satisfaction surveys.
??? Assisted with facilities management by meeting with vendors and contractors to ensure maintenance, repairs, and installations were completed on or under budget and according to specifications....
Application Support Specialist at IBM
How would you describe your time at Volt Technical Resources?
Provided technical support to IBM customers who purchased IBM Communications Manager/2 and IBM PCOMM terminal emulation software. Troubleshot and resolved complex hardware and software installation issues, assisted in defect analysis and programming corrections, thereby enabling PCs to connect to mainframes and AS/400 hosts....
Technical Writer / Database Manager at IBM
How would you describe your time at Quality Outsourcing?
Determined which announcements of IBM products, services, and promotions were applicable to the IBM PC Co and distributed the RFA material to other members of the marketing department for production and delivery. Worked with RFA sponsors to plan, produce, and electronically deliver product announcements and pricing actions for new IBM products, services, and promotions. Proofread all final drafts for accuracy, consistency, and style with a focus on design, layout, and content, ensuring all information adhered to IBM???s style guidelines....
Education
Mechanical Engineering
tags:
time management
• problemsolving
• setting priorities
How would you describe your time at Rensselaer Polytechnic Inst...?
Minor in Economics
Activities and Societies: Assisted in building Rensselaer's first entry into the Formula SAE car competition.
JV Basketball
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