Joseph Manna

Washington, DC

currently: Just looking around

Answers from Joseph

Myspace or Facebook (or neither)?

Both.

Posted @ 03:31PM, January 05, 2008 by Joseph Manna | Permalink
Answer this question | See all answers for this question

Work history

AOL November 2006 to the present
Program Manager

How would you describe your time at AOL?

Five core responsibilities included professional blogging, illegal content removal, responding to consumer escalations, collecting user feedback and managing online community (forum) moderation.
AOL June 2004 to December 2006
Customer Care Consultant

How would you describe your time at AOL?

Handled inbound contacts with customers regarding Windows, Mac and Premium Services support. Multi-tasked with several customer management tools, provided world-class customer service.
FMR Associates June 2003 to August 2004
Telephone Interviewer

How would you describe your time at FMR Associates?

Objectively collected surveys regarding television and radio media. Specifically, I utilized outbound auto-dialing to reach individuals. I worked on a team to meet and exceed quotas for proper scientific analysis.

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