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Joshua Cohen
Somerville, MA
currently: Open for projects
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Work history
Freelance Knowledge and Content Management Consultant
tags:
meta data
• documentation writer
• enterprise content management
• business analysis
• knowledge management
• solution research and evaluation
• train employees
• knowledge architect
How would you describe your time at JDC Consulting?
Providing a wide range of
ECM and general-purpose technology-related services, including: analyzing needs,
determining high- and low-level technology requirements, and specifying new and
enhanced functionality and inter-system interfaces; taxonomy, metadata, and content policy design, deployment, and administration; business process and workflow analysis and reengineering; solution and vendor research, evaluation, and selection; user interface, conceptual and logical database, and functionality design; customized documentation and training; quality assurance testing; and RFP creation and procurement management... 
Principle Knowledge Architect
tags:
knowledge management
• knowledge architect
• solution research and evaluation
• business analysis
• meta data
• train employees
• taxonomy
• documentation writer
How would you describe your time at C-bridge Internet Solutions?
Responsible for planning and execution of all
knowledge management initiatives, specifically replacing the company's manually
maintained Intranet and Extranet sites with Intraspect e-Collaboration Server (now known as Vignette Collaboration), a Windows NT-, IIS-, Objectivity-, and Verity-based "fat" portal solution. This included:
* Business Analysis:
o Assessing the state of content workflows and technologies via staff
interviews and observations
o Researching available technologies via the web and published
materials and recommending possible solutions (e.g., portals, search
engines, document management systems, groupware applications)
o Evaluating specific technologies and their respective vendors
o Recommending a shortlist of solutions and vendors
o Writing (MS Word and Excel) a detailed RFP including all business
and technical requirements
o Coordinating final demonstrations to steering committee
o Scoring and analyzing final technical, business, and cost proposals
o Participating in the due diligence process for the selected vendor
Coordinating contract negotiations and final contracts and acting as the vendor liaison
o Specifying local and vendor-supplied customizations to the user
interface and functionality
* Project Management
o Testing and experimenting with the selected software to determine
optimum implementation strategy
o Developing an project plan (MS Project) in conjunction with IT for
implementing and rolling out the portal to the organization
o Building, training, and coordinating a network of business area content managers to migrate and maintain portal content
* Support
o Writing audience-specific documentation including administration
manuals, user guides, online help, FAQs, and weekly company-wide
correspondence
o Providing in-person and online (Centra Symposium) training sessions
for existing and new staff
o Providing in-person, phone, email, and discussion group support for
the portal application
* Knowledge Management and Administration
o Coordinating the development of a flexible top-down taxonomy to
organize the portal content
o Developing and administering corporate and departmental taxonomy
structure, metadata sets, and ontology vocabulary
o Developing and enforcing knowledge and content management
policies
o Managing Intranet and Extranet sites including establishing of user
accounts, security profiles, and collaboration space
o Administering Outlook/Exchange public folders...
Content Architect
tags:
customer support and service
• enterprise content management
• documentation writer
• train employees
• knowledge management
How would you describe your time at KPMG Global Knowledge Exchange?
Responsible for supporting KPMG's internal knowledge
management system known as KWorld, a homegrown Windows NT-, IIS-, SQL Server-,
Verity- and Outlook/Exchanged-based "fat" portal solution. This included:
* Acting as a product manager for the content management applications by
gathering requirements and specifying enhancements to the portal
* Training and providing documentation for KPMG IT support staff in the use of the portal and common problems associated with it and their solutions
* Providing tier 2 and tier 3 support for identified content management problems via phone, email, and SilkNet CRM
* Administering Outlook/Exchange public folders to establish public and work-group specific collaboration areas...
Business Analyst and Technical Editor
tags:
solution research and evaluation
• customer support and service
• knowledge management
• business analysis
How would you describe your time at IBM/Lotus Development?
Responsible for identifying and rectifying content problems within the Notes Support Services organization. This included:
* Analyzing and re-engineering business process and their related workflows
across several related Notes databases and Vantive/PeopleSoft CRM
* Recommending and specifying changes to existing technologies to improve
content flow and eliminate redundancy
* Evaluating, recommending, and testing new technologies to improve Notes
Support Services' operations. For example, coordinating a three-month,
international evaluation of the InQuery search engine (now known as BASIS).
* Authoring and editing knowledgebase "technotes" from software discrepancy
reports using Notes and Lotus SmartSuite...
Functionality Product Manager
tags:
customer support and service
• product management
• business analysis
• documentation writer
• proposal preparation
• library science
How would you describe your time at geac computers?
Responsible for designing and
managing Geac's PLUS line of UNIX- and Informix-based library automation/ERP
applications running on Sequent, RS-6000, Motorola, and Sun SPARC servers and
automating business processes such as inventory control, cash management, purchasing, billing, accounts receivable and payable as well as traditional library functions such as cataloging, serials control, public access, and circulation. This included:
* Product Management
o Gathering detailed product requirements from in-house subject matter
experts, user group forums, and customers
o Overseeing the work of up to 20 developers to ensure compliance to
requirements and specifications
* Business Analysis
o Writing (MS Word) detailed functional specifications including
conceptual and logical relational database design, the user-interface (MacDraw II), application workflow, and management reports and statistics
o Ensuring compliance with national and international information and
library standards
* Customer and Internal Support
o Writing and editing end-user documentation (FrameMaker)
o Installing and training alpha and beta test sites
o Training internal support and sales staff on new releases
o Providing tier 3 support for reported problems
* Sales and Marketing Support
o Writing proposal boilerplate and sales and marketing collateral
materials (MS Word)
o Assisting in the quality assurance process
o Participating in trade shows and user-group conferences
o Providing proposal and demonstration support on a world-wide basis...
CLSI
September 1987 to September 1992
Proposal Supervisor
tags:
proposal preparation
How would you describe your time at CLSI?
Bids and Proposals Supervisor and Principal Writer: Responsible for responding to all major RFPs, RFIs, and ITBs, for the UNIX-based LIBS 100 libraryautomation system. This included:
* Developing written sale strategies with sales representatives
* Scheduling and coordinating the efforts of a staff of professional writers, editors, and administrative staff
* Configuring UNIX servers and analog phone multiplexer networks
* Writing proposal responses (CPT and MS Word), averaging 300 to 500 pages,
using original material and boilerplate
* Checking final responses and cost proposals
* Maintaining bid boilerplate
* Performing competitive bid analysis
* Attending bid conferences and openings...
Education
Liberal Arts/History
tags:
classics
• general science
• history
How would you describe your time at Brandeis University?
Major: History
Minors: Medieval Studies, Classics, General Science
Joshua's Network
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