jstephenmoore

How would you describe your time at Yahoo!?

System health scorekeeper for the Search Advertising Technology Group, measuring, analyzing and presenting the availability and performance of internal and external applications.
*Identified and documented causes of Service Level Agreement (SLA) violations, creating actionable insights and accountability to management and internal clients.
*Improved on-time delivery of weekly adjusted reports through automation, allowing key weekly availability data to be presented graphically in regular Monday 'Site Up' meetings.
*Extensive requirements gathering, documentation and testing of reporting methodology resulted in successful implementation of data warehouse, drastically reducing the report process times, improving accuracy and efficiency. Efforts provided long-term trending and rapid response to report requests.
*Developed performance management methodology enabling managers to perform quarterly effectiveness reviews based on objective criteria, resulting in increased serviceability....