Kameka Hall

How would you describe your time at cigna healthcare?

1998-2002 Processed medical claims following established guidelines and workflows, while working at home. 2002-2004 Phone and Claim Specialist, worked with customers and providers, researched and resolved issues, while processing medical claims. 2004-2007 Coached claim processors to mantain standard quality and production goals. Researched claim questions and issues for claim processors and co-workers. Created job aides and claim processing checklist. Review quality audits and if needed challenge them. Recived Cigna Champion Award for: travel abroad to train and coach new hires; Creating quality and production star programs for claim processors; Implementation of the Claim Outreach Specialist role. Certified Technical Trainer...