Work history
Quality Assurance Engineer
How would you describe your time at Ascent Healthcare Solutions?
Investigated customer complaint. Collaborated with customers and the company???s sales representatives to resolve quality concerns. Performed root cause analysis; and initiated corrective and preventive actions. Also, wrote and revised protocols. Partook in risk assessments and identified complaint trends. In addition, trained employees as needed.... 
Quality Coordinator Group Leader
How would you describe your time at Bausch & Lomb Pharmaceuticals?
Ensured a pure, safe and effective product was manufactured in the non-sterile, sterile, and packaging areas accordance to the FDA, International GMP Regulatory, and Bausch & Lomb???s standard operational procedures. Also, assumed the responsibility for the GMP, Environmental Health and Safety procedure awareness, and compliance within the respective area. Ensured product is processed with established specifications. In addition, inspected for defects in package products. Monitored and conducted in-process inspections. Assisted and directed several individuals during the shift operations....
Web Support Agent
How would you describe your time at The Home Depot Contact Center?
Provided customer service to customers via email and telephone; also provided customers with product information, prices, availability and information in regards to projects. In addition, researched product inquiries and expands existing orders by selling additional products.
Office Staff/ Front Coordinator
How would you describe your time at Publix Supermarket?
Operated the customer service department such as answering phones, handling complaints, completing western union transactions, and other customer services functions. Also supervised 10 to 15 associates, made cash/check deposits, mailed important documents, and other office accounting functions.
