Work history
Operations Manager
tags:
call center
• sales
• customer service
• telemarketing
• training
• outsource
How would you describe your time at SITEL Philippines?
Working for the company is one of the most wonderful and fruitful experience I had in my life. I had a lot of challenges and celebrated a great deal of success with them. In the past year alone, I was able to grow my account in size and in revenue. I have improved our Quality, Absenteeism and Attrition to a level that meets and exceeds client expectations. I am afraid that I trained my people too well that I worked my way out of my job. ;p Hahaha! Kidding aside, I am now looking for a new challenge. One that will help me, help other people. You see, one of the secrets to my success is that I inspired my people grow and develop a level of thinking that helping others is the key to help them advance their career, since every productive person under their wing is another person lifting them up to help them soar and fly!
My some of my other responsibilities as an Operations Manager are as follows:
*Oversees the entire operations and improves program performance through coaching, mentoring and performance appraisals of mangers.
*Ensures all targets are met by monitoring client service level measures in real time and leads a team of shift managers to ensure that all training and development needs of the operation staff are met.
*Identifies opportunities for improvements to maximize efficiency and productivity.
*Designs and implements planning activities that ensure a successful operation including staff recruitment; plans and manages change.
*Organizes staffing, including shift patterns, and the number of staff required to meet demand. Recommends bonus, reward and incentive plans.
*Records statistics and performance levels of each account; prepares reports of this information for senior management.
*Analyzes performance statistics and implements action plans based on these statistics. Nurtures client relationships and always alert to opportunities for additional client support.
Should you wish to discuss my qualifications, please do not hesitate contact me at kenchi17red@yahoo.com or call 09175481128.... 
Sales Supervisor
tags:
outsource
• customer service
• training
• sales
• telemarketing
• call center
How would you describe your time at PacificHub?
My experiences from this company taught me a lot and prepared me for my current position in my present company. As a supervisor I learned that helping others does not necessarily mean that you've made a lasting impression in their life. It's actually how you've inspired people that could forever change the course of their destiny... The destiny that forever lies in their hands!
My responsibilities as a Supervisor is to develop, manage and motivate a strong, effective sales team. Monitors random calls to improve quality, minimize errors and track performance....
Sales Account Executive
tags:
sales
• telemarketing
• call center
• customer service
• outsource
How would you describe your time at Vision X?
Performs client win back for one of the largest US telecom giants.
Inbound/Outbound Sales
-I was awarded Rookie of the week "Oct. 26-31, 2003" during our certification week. I am one of five agents that were hand picked from a batch of 45 trainees to dial the "toughest" account in the company.. "Recent Out Pic". We call the customer who have just canceled their subscription from our client and "persuade" them to switch back to our client.
-Certified for Alternate Channel Program ??? International Out Pic
-Certified for Recent Out Pic ??? US Domestic LD Clients...
