Work history
Training Coordinator
tags:
trainer
• instructor
• management
• development
• training
How would you describe your time at Monitronics?
* Organizes and develops training manuals, testing and evaluation procedures for company-wide software implementation for call center with 550 employees.
* Trains assigned instructors and supervisory personnel in effective techniques and course content for classes.
* Conducts needs analysis and confers with managers and supervisors to determine training needs.
* Formulates training programs and schedules, based on knowledge of identified training needs.
* Selects appropriate instructional procedures and methods.
* Actively involved in all aspects of training, including courseware development.
* Communicates with managers and IT, providing feedback and recommendations on new and existing software products.... 
Training & Development Specialist
tags:
training director
• training manager
• training specialist
How would you describe your time at Private Contractor?
* Designs and implements training center management systems and processes for new training facilities prior to opening.
* Hires, trains and evaluates soft skill and technology instructors for new training facilities.
* Conducts "train the trainer" sessions to ensure high quality and consistent training throughout an organization.
* Maintains training programs to support an organization???s end-users and/or clients.
* Implements new employee orientation courses that utilize a combination of on the job training, online self paced study and classroom instruction.
* Provides go-live help-desk support during the implementation of new software....
Computer Education Coordinator
tags:
computer instructor
• computer training
How would you describe your time at Docucorp International?
* Designed and implemented training center management systems and processes for existing training facility.
* Designed, created and maintained a relational database to improve efficiency for daily training center operations such as enrollments, class scheduling and reporting.
* Actively involved in all aspects of training, including courseware development for the sales force, customer service representatives, analyst and clients.
* Communicated with managers regarding customer feedback on new and existing software products.
* Supervised the training and evaluation of employees on customer service skills.
* Evaluated and enhanced the employee education training program and curriculum.
* Implemented new employee orientation program using a combination of on the job training and classroom instruction.
* Trained software classes as needed on document automation, printing and archiving software solutions as well as the Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook, and the Internet Explorer)....
Lead Software Trainer, SE District
tags:
computer training
• lead trainer
• computer training coordinator
How would you describe your time at Gateway Computers, Training...?
* Responsible for sixteen Gateway Country Store training locations including the scheduling, coordinating and training of essential personnel.
* Played crucial role in the success of Gateway???s expansion into new markets including the opening of 21 new training centers.
* Trained employees and customers on many popular software applications including Word, Excel, Access, PowerPoint, Outlook, and the Internet Explorer.
* Trained and evaluated employees on customer service skills.
* Conducted new employee orientation using on the job training and classroom instruction.
* Communicated with managers and provided feedback on employee performance.
* Generated reports for management on training metrics including sales and productivity....
Software Instructor
tags:
computer trainer
• computer instructor
How would you describe your time at New Horizons Computer Learn...?
* Trained software classes on a variety of popular end-user applications such as Word, Excel, Access, PowerPoint, Outlook, and the Internet Explorer.
* Designed customized courseware on proprietary software for many companies including Mercedes-Benz, Merrill Lynch, the Social Security Administration and various law firms....
Education
Double Major: Psychology & Sociology
tags:
sociology
• computer science
• psychology
College Prep
How would you describe your time at central high school?
High School Diploma
