Work history
Support Technician
tags:
documentation
• call center customer service
• user admin
• handheld devices support
• remote administration
• microsoft office troubleshoo...
How would you describe your time at Tech Team Global?
Properly taking calls from clients and documenting
Supporting of AT&T Global Dialer, Cisco and Nortel VPN Clients
Supporting Windows NT/XP User
Supporting Blackberry Handheld Devices
Supporting Microsoft Office 2003
Use of IBM CSF
Using Telnet to Remote into Unix Servers
Resolving POS Register Issues Remote Administration of client Servers and PC's
Use of Windows 2003 Active Directory
Remote Use of Windows 2000 Servers
Use of Mainframe Terminal Emulators
Use of Knowledge Base Article to Resolve Issues
Use of Company CBTs for additional training
VIP Ticket Escalation
Navigating and Documenting Unix Server Error logs... 
Computer Technologist
tags:
lesson plan preparation
• microsoft office
• student mentor
• virus removals
• presentation designer
• spyware removal
• staff trainging and development
How would you describe your time at Oak Park Schools?
Maintaining two computer labs and half the school's classroom computers
Preparing presentations for administration
Assisting teachers integrate technology into lessons plans and delivering lessons to students
Hosting three professional development classes for staff a year
o Microsoft Word
o Microsoft Excel
o Microsoft Publisher
o School Related Applications...
Computer Tech Supervisor
tags:
server installation
• hardware and software install...
• staff supervision
• workstation installation
• client management
• cat 5 wiring
How would you describe your time at A???s Communications?
Windows NT Server and Novell installations
Workstation installations
Network Troubleshooting
Network Cabling (CAT5)
Hardware/Software Maintenance
User Management\Profile Creation Client Training
Supporting 8 Detroit Public Schools
Supervision of Up to 7 other employees
Calculating Payroll
Asserting Equipment Delivery
Keeping Inventory...
Education
Network Administration
tags:
microsoft office suite
• workstation o/s installation
• hardware/software installation
• network topology
• coaxial cabling
• windows 2000
• novell 5.0
• server o/s installation
• tcp/ip
• project management
• domain management
• lan/wan management
• policies and permissions
• peripheral installations
• cat5 cabling
• active directory
• user management
How would you describe your time at National Institute of Techn...?
Server O/S installation
Windows 2000
Novell 5.0
Active Directory
Domain Management
User management
LAN/WAN Management
Policies and Permissions
Workstation O/S installation
Network Topology
Project Management
Hardware
Software
Hardware/Software Installation
Peripheral Installations
TCP/IP
Cat5 Cabling
Coaxial Cabling
Microsoft Office Suite...
