Ning
October 2007 to the present
Community Advocate
tags:
communications
• editing
• help
• membership
• debug
• service
• writing
• troubleshoot
How would you describe your time at Ning?
-Serve as the initial point of contact for inbound requests for help from Network Creators and their members via Network Creators and The Ning Help Center
-Identify and analyze issues, patterns, and trends in inbound help requests as well as questions on Network Creators. Funnel this data into new Frequently Asked Questions, product improvements, and bringing in others for technical troubleshooting (aka ??? finding bugs and getting them fixed).
-Author blog posts, articles, podcasts, videos, and screencasts ??? whatever media you want to use ??? to communicate creative uses of networks on Ning from the simple to the complex.
-Proactively escalate issues, observations, opportunities, and insights to the executive team. Communicate issues, opportunities, and insights to the company at large....