Software Q&A and Support
tags:
software q&a
• technical writing & editing
• software support
How would you describe your time at Simplikate Systems?
Part of a three person team that tested the CAMACCT accounting software and tracked its progress. Collaborated in the migration and conversion of data from the old accounting system (Famass) to the new program (CamAcct).
Responsible for testing functionality as builds were posted to the development atmosphere. Which meant reading the work order and any attached specs or test plan and then running through different scenarios to be sure the end result was on par with what the client required. Creating work orders/bugs, and powerpoints containing screenshots of the tests run for the appropriate work order. Then attaching the powerpoints to the work orders and updating the spreadsheet to track all work orders currently in developmental phases. Also updating work orders if/when there is a change and alerting the lead developer of the update. For more complicated functions, used PowerPoint to do a graphic recreation for specs of customizations to the software.
Support included taking calls and emails to answer questions or educate about program functions and help the users resolve any issues they may have on their end. Including research to be sure whether problems were user error or a bug in the system and then providing the user with a solution. Created and/or edited spreadsheets used for import into clients live atmospheres in order to help the accounting staffs during their conversion processes. Light contact with Mysql in order to assist supervisor with data changes and run queries (with the lead programmer???s guidance) for the various clients.
The program contains three modules based on each division of the accounting department and therefore three manuals were created. Authored the general ledger and accounts payable manuals. Designed the layouts (with my supervisors input) for all three plus the ???mini-manuals??? that came later in Word. Was responsible for editing and updating all three and the creation of all ???mini-manuals???.... 
Data Entry
tags:
administrative
• data entry
How would you describe your time at The Continental Group?
Hired to do data entry during the community accounting department's conversion process. Afterwards performed accounts receivable data entry for owner payments into the (DOS based) Famass accounting software and filing in addition to other administrative tasks. Also, experienced a limited amount of contact with the Jonas software while aiding my supervisor with the corporate accounting conversion process. Occasionally assisted the accounts payable department with entering invoices....
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