martin.timothy
currently: Job hunting
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Work history
Systems Developer
tags:
support analyst
• programmer / analyst
How would you describe your time at Sears Holdings Company?
Developed, analyzed, tested, debugged and documented new systems and changes to existing systems. Collaborated with users to ensure their needs were met as expected. Supported applications on pager rotation 24 x 7 and even when off rotation as needed.
?? Optimized a Visual Basic 6 application to change dimensions of products when sent incorrectly by vendor. Worked with business in designing final product.
?? Designed a Sales Request application using Visual Basic 6 to allow analysts to request sales information over specific periods of time, stores, and types of product.
?? Lead person on the Harvest source code control application. Some education on Clear Case tool.
?? In charge of the upgrade of the Minitab ver.15 application to work on the XP operating system. Worked with vendor and procurement to obtain licensing. Responsible for testing the application in our environment and updating vendor documentation for deployment team to be successful.... 
Systems Engineer
tags:
support analyst
• peoplesoft 8.4
How would you describe your time at Sears Holdings Company?
Supported PeopleSoft CRM and 8 other applications used in call centers around the country for the Home Services department. Analyzed and found resolutions for issues that effected production.
?? Assisted in relocating of PeopleSoft CRM 8.4 application from Ohio to Illinois then to Michigan data centers. Wrote the procedures and testing to ensure quality of moves.
?? Designed, coded, and tested multiple enhancements of Call Center applications using Pega Rules 6.5, HTML, and JavaScript for issues discovered on the Pega applications.
?? Created testing and support documentation for PeopleSoft and Pega applications....
Application Operation Specialist
tags:
support analyst
• peoplesoft 8.4
• team player & leader
How would you describe your time at Sears Holdings Company?
Oversaw the PeopleSoft CRM 8.4 application as System Administrator, which included analyzing issues, meeting users needs, maintaining security roles, and documenting procedures and upgrades. Subject Matter Expert (SME) for Witness Equality 6.5 software used also in the call centers.
?? Created support and procedure manuals for the two applications I was SME, allowing support rotation team to better interpret the issues from production sites help desk tickets.
?? Communicated with business on issues going on in the applications, any enhancements they were looking to have done to improve it, and cost to have it done.
?? Investigate, identify, troubleshoot & resolve various errors & issues encountered in the PeopleSoft environment by Developers and end-users.
?? Research and work with Peoplesoft Customer Support as needed by opening & managing cases.
?? Created plans to upgrade People Soft CRM 8.4 to 8.8 including:
- Reasons on why we should upgrade and determined what would happen if we don't.
- Identified cost of each scenario including any work around that may be a temporary fix.
?? In charge of migrating projects and creating security settings for different roles for multiple environments.
?? Worked with 3 different call centers to capture user issues they were having with CRM system.
?? Created Unix scripts to monitor system proactively paging out when application having issues.
?? Responsible for migrating of servers, testing, documenting procedures, upgrades, security settings and communicating with business to ensure enhancements were complete.
?? Provide tech. support and assist other PS support resources to troubleshoot and resolve production support issues for the Web Application, Batch File and Database servers.
?? Maintain and monitor PeopleSoft components such as WebSphere, Tuxedo, Process Scheduler, Integration Broker and Application Messaging.
?? Analyze and perform PeopleTools & Application Upgrades; apply patches, fixes, bundles;
?? Maintain Packs & Service Packs to PeopleTools & PS Applications....
Developer
tags:
developer programmer
• team player & leader
How would you describe your time at Sears Roebuck and Company?
?? Designed, developed, unit tested modifications and enhancements per business requirements. Used Pega System PegaReach ver 6.5, HTML, MS Office, MS Visio 5.0, 2000 and JavaScript.
?? Created detailed training manual for Pega Rules 6.5 software.
Education
Computer Programming
tags:
developer programmer
How would you describe your time at Chubb Computer Services?
Learned 5 different programming languages. C++, Oracle, Cobol, Visual Basic, and HTML
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