Mary Guyer
Rancho Cucamonga, CA
currently: Job hunting
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Work history
Customer Technology Representative at Achieve Data Solutions
tags:
training & coaching
• database applications
• facilitating
How would you describe your time at Houghton Mifflin Harcourt?
- Responded to a high volume of inquiries on a daily basis to communicate and clarify the DataDirector software function to administrators and educators at various levels in over 200 school districts.
- Initiated contact to establish district focal point, provide system training and shift user responsibility to districts thereby providing reduced response time to individual requests.... 
Operations Director Administrator / Sales Administrator
How would you describe your time at Cisco Systems?
- Coordinate and roll up all types of bookings, revenue, employee data, weekly, monthly and quarterly report information from the Northwest Operations Enterprise regions
- Maintain operations reports for bookings, pipelines, goals, account lists, forecast accuracy
Campaign Support, Communications Marketing, Administrator roles
How would you describe your time at University of Kentucky?
Development Campaign Support Specialist
- Formulate highly specialized, user-friendly reports to measure aggregate and individual progress to raise more than $600 million--the largest fundraising effort ever conducted in the Commonwealth of Kentucky
- Develop and implement strategic inquiries to pinpoint specific donor profiles and extract data about economic climates, demographics, and individuals
- Design, implement and manage University of Kentucky's Office of Development and fundraising websites to provide viewers latest information and status updates about campaign progress
Communications Marketing Specialist
- Determine requirements and design telephone programming according to customer specifications Demonstrate use of complex Nortel digital telephone systems through interaction with customers
- Researched and authored a comprehensive instructional manual for technical implementation, usage, diagnosis and procedures for university-wide digital telephone systems
- Implement a revamped university-wide performance and evaluation system and qualified as an instructor by Development Dimensions International
Media Design Staff Assistant
- Analyze existing university procedures and assess the need for process improvements, resulting in timesaving concepts, improved records and accuracy, and better overall departmental operations and fiscal efficiency
- Compose instruction and documentation for scheduling satellite downlinks to the university, enabling individuals to replicate the learning process in a logical, consistent sequence
- Co-design automated processes to create databases that provided real-time financial status of all university video productions...
IBM
March 1984 to May 1995
Customer Support Analyst
How would you describe your time at IBM?
Customer Support Analyst, Lexington, KY
- Demonstrate application proficiency by organizing and conducting cross-training sessions, resulting in increased IBM technician approval rating and first call resolution rate of 95 percent
- Develop reports to track monthly customer support trends, identify service gaps and recommend appropriate staff training
User Support Representative, San Francisco, CA
- Train IBM customers and internal personnel to improve first-time service assignment and data base accuracy
- Create documentation that would enable team members to replicate problem determination and resolution process
Customer Service Coordinator, San Francisco, CA
- Track intricate problems between IBM National Service System and external customer interface from the initial report through resolution
- Co-author of IBM database process document applying the six-sigma method to provide efficiencies, reduce errors and consolidate duplicate records...
Mary's Network
Senior Consultant,
Lee Hecht Harrison
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Mary has
