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Matt Heelan
Kansas City, MO
currently: Here to network
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Answers from Matt
What's your dream job?
As an executive I work at (not for) XYZ company. XYZ company is a small to medium size company that is quickly growing. We are growing the companies revenues and profits every year and we are responsible corporate citizens in managing the company for the owners or shareholders along with the employees.
I am responsible for managing (General Manager, Chief of Operations, Director of Operations, etc.) a dynamic group of professional people. These people understand the following:
(a) The work they do matters because we are building a reputation of quality products or services all the while following ethical business practices in order to attract new and retain existing clients in order to drive revenues and profits.
(b) The work they do matters because the company will share their success (e..g- meaning bonuses, tuition reimbursement, ESOP, special but regular events to celebrate employee's contributions, etc.) because they understand that the employees are the engine behind every great company.
(c) The work matters because we are proud of the brand and reputation of XYZ company. They are so proud that they tell their friends, family and the guy they meet in the checkout line that they work for XYZ company.
(d) They like XYZ company because they offer 360 degree reviews where not only do the staff receive performance feedback from management but management gets a performance review from the staff. Most importantly, the feedback is taken seriously and acted upon so that changes and improvements are made within the organization.
(e) They like XYZ company because they contribute to the community and give back in a meaningful way. This may be through Habitat for Humanity, Walk-A-Thon for Breast Cancer or just being a mentor for a company called Youthfriends.
XYZ company pays people a highly competitive wage, a benefits package that is recognized as being very good for a company of our size, the benefits are also very progressive (e.g.- Sabbaticals). The equipment, work spaces and general office environment is positive, upbeat and people have a good sense of humor while respecting the fact that we are in a workplace with rules.
Further defined, the company culture is one that is supportive of the work/life balance. The company never wants people to have difficulty deciding whether to put family first instead of getting a project done. The culture is supportive enough that if an employee has a personal problem and has to be gone people aren't only willing to help but just help without even thinking. The culture is progressive by the office furniture, equipment and space which has been significantly planned to try to make it a place that we like to work. Lastly, the company culture is one where people are not overly formal in their dress or daily interactions but also remain professional.
XYZ company is successful because we routinely grow revenues, profits, the employees are happy, engaged and we are continuously learning to be a better company in all disciplines....
Posted @ 02:22PM, February 17, 2007
by Matt Heelan | Permalink
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Work history
Managing Partner
How would you describe your time at Focus Solutions?
We have been in the litigation support and discovery business since 2000, and in that short time, we have grown from one small office in Omaha with five employees to multiple Midwest locations and a national presence servicing many of our country's largest law firms and Fortune 500 companies. In 2005 we broadened our scope to provide corporations with the same services we've been offering in litigation support, only fine-tuned to meet the continuously growing demands of any business. We are a progressive company focused on being permanently attached to the competitive edge of electronic and paper discovery, always responding to the relentlessness of change in such a thriving and advancing technology....
cerner
November 2007 to January 2008
Program Manager/Partner Manager
Independent Consultant
tags:
operations planning and manag...
• problem solving and decision-...
• executive
• customer/client service
• consulting
• account management
• business development
• professional services firm
How would you describe your time at Prospects to Partners?
Responsible for business consulting services in the area of strategic planning, operations, sales/business development and marketing.
RSI
June 1995 to August 2006
National Business Development Manager/Director of Client Services
tags:
management
• customer satisfaction
• project management
• account management
• senior manager
• revenue generation
• professional services firm
• leadership
• executive director
• analytical and creative thinking
• project manager
• vice president
• performance management
• mo
• customer/client service
• operations planning and manag...
• director
• executive management
• critical
• expense control
• legal services
• manager
• kansas city
• communication
• hr management and compliance
• problem solving and decision-...
• business development
• customer service
• executive
• financial management
How would you describe your time at RSI?
National Business Development Manager
Responsible for generating new business and expanding revenues with existing clients utilizing a consultative approach.
Achievements: * Generated $500,000 dollars in revenues towards $3,000,000 dollar revenue goal within first six months. * Secured single largest business opportunity in the company's 36-year history, a project valued at nearly $6,000,000 in revenues and lasting at a minimum of two years. * Prepared verbal reports and presentations directly to the COO and CEO detailing current and future business transactions, competitive intelligence and possible new alliances. * Traveled nationally to meet with current and potential clients regarding future projects and partnerships. * Represented the company at national trade show association meetings to promote products and services to key accounts and prospective accounts. * Reviewed market analysis and client satisfaction surveys to determine client needs, pricing and possible vendor pricing agreements and/or renewals. * Since leaving under good terms in August, continue to provide business consulting services in the area of strategic planning, operations, sales/business development. * Recommended software and technology-oriented solutions that integrated smoothly with our partners IT systems.
Director of Client Services
Managed the day-to-day operations of the largest department to deliver professional services to law firms and corporations.
Achievements: * Managed and coached 5-7 direct reports with indirect reports of 60-80 personnel along with a small support staff. * Worked with technical staff in development, documentation and training regarding new internal and external applications. Organized and executed beta testing with both internal and external clients. * Served as a member of the senior management team, which successfully managed the company from $6,000,000 dollars in revenues to $16,000,000 dollars in revenues and profits exceeding 37%. * Reported directly to the COO and CEO of the company to advise them of achievement of departmental goals, client satisfaction feedback, new trends in our industry and recommended new areas of expansion. * Identified profitability, accuracy, efficiency and timeline outcomes to support the achievement of individual, departmental and company goals. * Measured successes and developed strategies for achievement of goals and outcomes of departmental management/supervisors and staff. * Developed and executed a plan with management/supervisory people to outline personnel requirements, training needs, material needs, workflow design and documentation, subcontractor requirements, facility and equipment needs. * Established production standards, quality control standards and cost controls for department. Responsible for annual budget of between $500,000 dollars and $800,000 dollars. Reviewed and made changes based on measurable feedback regarding the delivery of our service against quality standards, costs and client expectations. * Participated in the research and development of new and emerging products and services. Designed and developed strategies and plans to offer new products and services with department/senior management and sales. * Worked with technical staff in order to improve work processes in internal applications...
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