|
|
Melcom Copeland (melcom.copeland@gmail.com)
France
currently: Open for projects
|
Work history
Director Business Development and Service Delivery
tags:
relationship management
• online gaming expertise
• account management
• vendor and supplier management
• project management
• offshore
• offshore outsourcing
• global sourcing
• gambling software development
How would you describe your time at Betting Exchange Technologi...?
*Responsible for overseeing all business processes from Business Development, Contract Formulation and Negotiations, Product Engineering, Professional Services including System Integration, Support and Maintenance Operations.
*Spearheaded Strategic Alliances, Joint Ventures, and general partnerships with established Betting Exchanges, Land and Sea-based Casinos, Bookmakers, System Integrators and Hardware Manufacturers.
*Lead negotiations and deal closures for bespoke software application development, and third party integration and consultation services.
*Strategic and commercial input for tenders, quotation preparation, negotiation of contracts and contractual agreements with total Profit & Loss responsibilities.
*Responsible for corporate branding development, media buys, direct marketing efforts, and overall consistency in the presentation of the BetXTech brand.
*Spearheaded offshore software solution development and commercialisation of retail wagering systems.... 
Principal Consultant (IT Global Sourcing)
How would you describe your time at Ayanaa Consulting, LLC (Off...?
*Responsible for overseeing and managing all aspects of business development, project management and account management within the organization including Profit & Loss responsibilities.
*Managing the maintenance and support of offshore-nearshore-onsite outsourced bespoke application development, web development, content management and E-Commerce implementations for small and medium sized enterprises
*Overseeing the relationship management of offshore external service providers based in China, Philippines, India, Central and Eastern Europe
*Responsible for creation and response of RFP/RFQ, performing vendor evaluations and contract negotiations
*Provisioning technical implementation services, beta testing, pre-live applications and live deployments
*Managing a team of staff ensuring high standards of performance and acting as mentor
*Working for a high profile client to develop internal software tools as well as overseeing the development of web and client/server applications...
Support Manager, EMEAI Technical Assistance Group
How would you describe your time at Commerce One, SARL (FRANCE)?
SOPHIA ANTIPOLIS, France: (Escalation Management for a team of 20 Technical Support Engineers) ?? EMEA Centre of Excellence.
*Reported to the Director of EMEA Global Customer Support. *Contributed to the overall operations decision making management team.
*Held the responsibility for incident escalation management for all EMEAI internal and external customers including Product Support Engineers, Professional Service Consultants, and Commerce One partner implementation and integration consultants requiring engineering and development intervention.
*Served as the primary information and knowledge transfer facilitator between EMEAI Technical Support and the USA-based Product Management and Engineering organizations following strict compliance of OLA/SLA guidelines set forth between Global Customer Support and Engineering.
*Managed the creation of weekly escalation reports to Director of Global Customer Support EMEA and Americas....
Global Infrastructure Technical Support Engineering Lead
Product Specialist/Regional Sales Manager
Technical Support Engineer II
Teacher, Computers and Math
Education
How would you describe your time at University of California, D...?
B.A., Biological Sciences
Similar People
Head of interactive
TMPNEO
|
|
|
Engineering Manager
gec sei, uk
|
|
Merchandising Lead
Travelocity.com
|
Student
University of Cal...
|
Web Product Suppo...
Avvo
|
Account Manager
LexisNexis
|
|
|
