Monika Kaczkan

A position as a Legal Word Processor
SUMMARY

Trilingual English/Polish/Russian
Enjoy working with people.
Able to communicate and interact effectively with individuals on all
levels
Able to please customers under difficult circumstances.
Capable of handling multiple projects concurrently.
Organized and efficient.
Major strengths in planning, problem solving and communication.
Self-motivated and assertive.

EDUCATION

1999-2003 Technical University of Koszalin
Master Degree in Economics

TRAINING

Hotel Vega / Hotel Dwor Wazow / Hotel Monopol
Apprentice
As a part of our technical program, all students had an obligation
and opportunity to train in various hotels around Wroclaw. I
received my training in three different hotels. I was trained in
many positions, from housekeeper, breakfast waitress, and bartender,
to front desk agent, reservations agent, and billing office agent.

EXPERIENCE

Hotel Vega - Front Desk Agent

I have been taking phone and fax reservations. I was responsible for
checking guests into and out of the hotel, posting charges to
guestrooms, verifying credit card and balancing bank accounts
following each shift. Distributing information to guests, as well as
assisting in rectifying guests questions and concerns. Served as the
main point of contact for all guests requests and needs. I was
responsible for making schedules for the cleaning staff.

2000 - Club Arkadia- Sarbinowo server/bartender

2001-2003 Club Miami Nice- Mielno bartender

2007 - Gin Mill , Denver-part time bartender

I worked as a bartender for 4 seasons (summer months) during
college. Have experience with high volume and busy bar.

CERTIFICATIONS
In 1999-2000 I completed at the Center of Psychological Education
"Progress" in Koszalin, Poland
- course in effective communication
- course in assertiveness
- interpersonal training
- training in negotiations and conflict resolution

In 2004 I completed Bartending College of Denver
- qualified Mixologist and wine server



COMPUTER SKILLS

I can install, configure and use software of many types including,
but not limited to:
- Windows systems (XP, 2000, 9X)
- Office software (Microsoft)
- Anti-Virus applications (Norton, McAfee)
- Internet browsers (Explorer, Opera, Mozilla)

Thank you for your consideration.
Respectfully yours,...