Work history
Phone Banker 2
How would you describe your time at Wells Fargo Bank?
Spent nearly 100% of the time on the phone answering questions for Wells Fargo customers. handled 100-120 calls per day while maintaining a high level of customer satisfaction. Demanding and structured, and involved overcoming customers banking concerns. Thrived on customer interaction and never missed an opportunity to market a product or new service to a customer. Desire to meet/exceed goals. Responsible for responding to routine inquiries and complaints from customers regarding banking products and financial services looking up information and transactions on-line and referring difficult problems to specialists . Always handled each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries. Was provided with continuous coaching and development which enhances with the ability to provide exemplary service and product solutions. Demonstrated self motivation, a positive attitude, strong listening, written and verbal communication skills while working in a fast paced environment. Demonstrated strong knowledge of PC skills including the ability to navigate computer applications in a Windows environment and have the proven ability to utilize multiple search engines and have the ability to work well on a team.... 
Bakery Clerk/Courtesy Clerk
How would you describe your time at Albertsons?
As a courtesy clerk bagged the groceries, and helped carry them to the customers car. Also as a Courtesy clerks gathered shopping carts from parking lots, kept checkstand areas clean and performed other miscellaneous duties. Being a bakery sales clerk worked in the bakery Department, stocking and selling cakes, pies, rolls, muffins, breads and other baked goods. Often asked customers to try samples of bakery products as a way to increase sales, and frequently use stores' intercoms to announce promotional sales and light cashiering....
Data Entry Clerk/Customer Service
How would you describe your time at Abigail Abbott?
Imputing orders into company software also some filing, processing of mail and various general office duties. Answered high-volumed calls.Other duties included matching and batching invoices, mail, and filing invoices.
Verizon
November 2003 to February 2004
Directory Assistance Operator
How would you describe your time at Verizon?
Referred to alphabetical or geographical directories to answer questions and provide telephone information. Maintains record of calls received. Suggests alternate locations and spellings under which number could be listed.
Types location and spelling of name on computer terminal keyboard, and scans directory to locate....
In-Home Provider
How would you describe your time at Self-Employed?
Accounting, budgeting, childcare, tutoring, general nutrition and planning with the immediate family.
Education
Rop Computer Application/ Business Skills
