Work history
Tangoe
March 2007 to June 2008
Service Delivery Manager
tags:
telecommications manager
• expense management
• project managaement
• data analysis and statistical...
• customer & client service
How would you describe your time at Tangoe?
Managed, Planed and assisted Senior Management, Application Developers, Wireless billing Vendors, Accounts Payable and General Ledger teams with RFP for new vendor. Project completed on time and on budget with successful vendor transition and implementation of new wireless applications
Spearheaded landmark Wireless Device Certification Project in collaboration with Divisional Chief Accounting Officers to optimize budget. Project resulted in a cost savings of over 4 million dollars
Created operational efficiencies by isolating, identifying and rectifying areas of deficiencies that resulted in improved processes and increased productivity. Established and maintained business relationship with clients
Management to ensure standard operating procedures are effectively executed within the scope of contracted services and Service Level Agreements
Managed wireless and telecommunication accounts that resulted in effective and accurate invoice processing and bill payments. Reduced monthly cost of Wireless recurring bills for Business units by negotiating pooling plans and optimization of services with Vendors... 
Wireless Provisioning Manager
tags:
customer & client service
• project managaement
• data analysis and statistical...
• telecommications manager
How would you describe your time at TNT Expanse Management?
Provisioned and Managed over 10,000 wireless orders and request. Responsible for pricing, procuring, and supervising the installs for Blackberry wireless devices for Business Units at Lehman Brothers
Manage a team of seven personals to help provide first, second and third level support to find solutions for day-to-day wireless related issues for Lehman Brothers employees
Provide Executive level support to Lehman Brothers Managing Directors that include the CAO and the Chairman of the firm
Manage relationship between Wireless vendors and Lehman Brothers to provide optimum quality of service for internal clients who use wireless products...
Senior Telecommunication Analyst
How would you describe your time at Goldman Sachs?
Implemented new infrastructure and procedures to organize and consolidate billing for Goldman Sachs. Utilized Microsoft Project that helped eliminate 125 monthly hours in billing that resulted in a speedy and efficient payments and continuation of Nextel???s wireless and radio services without shutoffs
Responsible for installing, configuring, trouble shooting, analyzing system reports and maintaining port integrity for multiple Avaya???s Octel 250/350 systems on a global base supporting 20,000 plus users
Created Disaster Recovery and Business Continuation Plan for Voice Technology Group. Required monthly tests and documentations of scheduled backups and restorations of all New York???s office Avaya???s Octel 250/350 voice mail servers to operate at peak performance
Initiated and completed projects on schedule to rollout Server and Web-based Voice Mail applications on desktops. Organized time lines and meetings between Network Engineering, Client support and Firm-wide security groups
Managed day-to-day operations and support for voice mail that included monitoring Avaya???s Octel 350 voice mail servers for system wide alerts and alarms using Maxum. Quickly responded to problems in a high pressure, fast paced and dynamic environment...
Education
MIS - Masters in Telecom and Information Management
Nadeem has
