VOC CTS 2 "Voice Operations Center"
How would you describe your time at ORANGE BUSINESS SERVICES Egypt?
Technologies:
??? Major: VOIP, AVAYA IPT.
??? Minor: Cisco IPT.
Job Description:
??? Perform identification of failure points, troubleshooting and resolution for TDM, Softswitch, VoIP & IPT faults
??? Perform complicated Move Add Delete (MAC) for IPT in order to solve voice related incidents/requests
??? Roll with the other OBS groups to resolve faults on the network and Customer access lines and equipment
??? Log and track faults for voice customers and provide progress update reports until resolution
??? Roll with Level 3 support for fault escalation and resolution
??? Oversee faults and alarms passed to CTS2 and ensure clearance procedures are applied and followed
??? Ensure the correct analysis and classification of each fault as it occurs on the network
??? Keep Management informed of any red alert Customer and Network faults
??? Accept Tickets and able to work with other groups and organization to resolve problem within set times.
??? Any other tasks or projects relevant to job as assigned by the group manager
??? Activate chronic procedures to CTS3 and Service Managers as necessary... 
Help Desk specialist for the NOC ???Network Operations center???
How would you describe your time at RAYA Telecom?
??? Troubleshooting SDSL (VPN and Internet problems) and ADSL Lines.
??? Troubleshooting the MPLS Customers Network (RPMs and MGXs).
??? Configuring Dslams, Routers and Modems:
??? Cisco Routers and Dslams.
??? Telinduis Routers, Dslams and Converters.
??? Paradyne Dslams and Modems (ATM to Frame Relay).
??? Dealing with customers and technicians.
??? Work on shifts....
