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Proinsias Fitzpatrick
Tampa, FL
currently: Job hunting
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Work history
Personal Banker
tags:
new business
• sales
• loans
How would you describe your time at citibank?
Proactively expand customer relationships by maximizing sales opportunities and ensuring customer retention. Probe within customer base for needs and opportunities to cross-sell to other business segments.
Execute integrated sales, relationship, and credit strategies that are aligned with the Call Centers business plan to achieve desired revenue and service hurdles.
Achieve personal production goals by expanding existing relationships and acquiring new business, utilizing effective calling techniques and leveraging bank products and services.
Drive efforts in the Call Center to identify and implement service behaviors that improve the overall customer experience.
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
Resolve customer complaints/issues promptly and effectively.
Support sales/service activities within the Call Center by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc.... 
Personal Banker/Customer Service Representatives
tags:
customer service
How would you describe your time at citibank?
Responsible for serving Citibank customer who call the service center.
Identify the clients' and non-clients needs and provides appropriate solutions or advice.
Proactively offer clients banking products to callers' that will provide them best banking solutions
Subject Matter Expert or SME support for new Citiphone reps and they do there on the jobs training.
Help the new reps with answers for questions on account and how to find the information with our Source database....
Mortgage Professional
tags:
loan officer
How would you describe your time at Foundation Financial Group?
Responsible for converting leads into loans.
Enters all leads into database and maintains follow-up system to work leads.
Identify the customers needs and provides appropriate loan solutions or advice.
Maintain a professional image and standard consistent with company policies and procedures..
Maintains the working knowledge of all products and programs...
Maintenance Manager
tags:
managament
How would you describe your time at Fitzpatrick's Landscaping a...?
Manage maintenance services for residential and business clientele, with a focus on wining new business.
Recommend products and service to guide clients' visions into gaining attainable goals.
Serve as single point of contact to troubleshoot and resolve all customer service issues.
Supervise up to seven two-man crews, coordinate work schedules, and set-up daily routes.
Estimate materials and labor costs, and purchase all equipment and supplies....
cenveo
August 2004 to April 2005
IT Manager
How would you describe your time at cenveo?
Provided technical customer service support for sales teams, accounting, production, and management.
Developed PowerPoint presentations for General Manager to support enterprise-level sales approaches.
Conducted end user training and served as single point of contact for customers on technical issues.
Facilitated design and implementation of a major telecommunications infrastructure consolidation.
Worked with subcontractors, negotiated with service providers, and ordered equipment and supplies....
IT manager
How would you describe your time at Waller Press?
Provided on-site support to set up files for new and existing customers of commercial printing services.
Assisted key accounts with designing and creating dynamic sales presentations for their customers.
Purchased new systems and equipment, and managed subcontractors for installation projects.
Oversaw end user training on newly-installed software applications and productivity tools.
To provide on-call 24-hour support for a variety of problems and issues....
Cintas
November 1999 to April 2000
Facility Service Sales Associate
How would you describe your time at Cintas?
Generated sales of facility services and cleaning services throughout the South Bay area.
Conducted cold calls to restaurants, technology start-ups, and other small businesses.
Sales Representative
How would you describe your time at Dolan???s Windows and Doors?
Promoted showroom sales of specialty building materials to contractors and residential customers.
Set up trade show exhibits, conducted product demonstrations, and distributed marketing collateral.
Responded to e-mail inquiries from company's website.
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