Rich Bergen

How would you describe your time at SAP America?

Business Solution Knowledge
* SAP Production Planning (PP) ECC 6.0
* SAP Customer Relationship Management (CRM) 2.0 - 5.0
* SAP Materials Management (MM) 3.1 - 4.7
* SAP Supplier Relationship Management (SRM) 2.0 - 4.0
* SAP Business Information Warehouse (BW) 3.0

Education Consultant (April 2008 - present.)

Education Support Representative (January 2005 - March 2008)
Assisted the Education Department by ensuring customer satisfaction remained high. Quickly and successfully mastered the role of supporting customers and Education Account Managers in the sales process. Responsibilities included selling (on-site classes, e-learning products, and preferred cards), building relationships with customers, creating training plans, and managing the order process. My strengths included a solid history of building trusting relationships with customers and superb capability of managing multiple projects.

Education Consultant (June 1996 - December 2004)
A self-starter whose skills were successfully honed while teaching over twenty different courses to over four thousand customers that included consultants, sales representatives, and project managers. Customers were taught in traditional classroom and e-learning environments.

Created content for project team and end-user training material for both instructor led courses and e-learning courses. Involved with assignments that required me to either work independently or work within project teams. Used software such as InterWise, iTutor, InfoPak Simulator, and Epic Editor....