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Richard Robles
Las Vegas, NV
currently: Job hunting
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Work history
Technical Support/Technical Trainer/Writer
tags:
technical support
• technical trainer
How would you describe your time at Silvertrac Software?
Part time - Develop customer technical training sessions and training documentation for use with the web-based Silvertrac Security Management software and smartphone handheld devices. Web and Tele-Conferencing.Organize and translate information into clear writing documentation including layout, design, and graphics. Regularly update and revise training materials to reflect changes in company products.
Troubleshoot all computer and technical issues with Silvertrac Software, and HTC Mogul and Motorola smartphone devices.... 
Information Technology Manager
tags:
windows server 2003 administr...
• blackberry admin
• active directory maintenance
How would you describe your time at Greenberg Traurig?
Planned, developed, installed, configured, maintained, supported, diagnosed, repaired, upgraded and optimized all network hardware and communication links in conjunction with the Firm and Las Vegas established guidelines.
Oversaw the physical security, integrity, and safety of the data center/server environment ??? including troubleshooting applications and software.
Assistedi n design, delivery, and improvement of related documentation for in-house software applications and support programs....
Windows Systems Administrator
tags:
technical support
• windows server administration
• exchange 2003/5.5
How would you describe your time at Sweet Life Tavel?
Part time - Successfully installed and currently maintain Windows SBS Server 2003 and print server, Windows XP/Vista client workstations, DSL, e-mail and Blackberry service, Ethernet and Wireless network configurations and typical PC maintenance and troubleshooting.
Technology Training Supervisor
tags:
a+ and network + trainer
• technical trainer
How would you describe your time at United Parcel Service?
Developed customer and employee training programs and materials. Led hands-on curriculum including monthly skill surveys, over 200 end-user certifications, 25 self- development exercises, over 100 tutorials and computer based trainings. Provided technology expertise on procedure and training manuals for proprietary software.
Trained end users on use and maintenance of PC hardware and peripherals, and the basic knowledge of standards for local (wired and wireless) and wide area networks, company hardware and software application standards. Also on productivity software (Microsoft Office, PDA???s, Outlook, Operating Systems, Web Applications, Blackberry, etc.)...
Technical Support Supervisor
tags:
management
• tech support
• information technology
How would you describe your time at United Parcel Service?
Supervised and coached 16 Level I and II Technicians, coordinated training plans and developments for new technicians and Level I technicians to reach Level II status. Follow-up on training plans through OJO (On the Job Observations), performance appraisals audits and tech knowledge assessments to enhance and maintain technician computer and networking skills. Collaborate with affected departments on new applications rollouts and upgrades. Monitor and review Project Management status reports, Customer Satisfaction Indexes reports, Service Level Agreement commitments reports, and measure monthly purchased and repaired department equipment costs. Measure tech utilization for actual vs. completed hours worked. Schedule and maintain appropriate staffing during peak projects. Approve monthly cost and expense accounts. Conduct weekly meetings with Division Managers to discuss initiatives and campaigns. Implement Disaster Recovery plans and procedures. Insure that goals are compliant to the Corporate TSG Business Plan and TSG assessment criteria. Maintain employee profiles. Solve technical and functional problems. Complete knowledge of UPS Cultures, structure and operational knowledge, business knowledge, and UPS Corporate policies and procedures....
Education
Business Administration - Office Systems
How would you describe your time at California State University...?
VP of Operations for Alpha Kappa Psi - Professional Business Fraternity
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