HSBC
October 2004 to January 2009
Senior Collector
tags:
hard worker
• trainer
• customer service
• people person
How would you describe your time at HSBC?
?? Collected on 35-89 days past due credit cards in an outbound call center
?? Assisting Employees/Card members with balance questions
?? Negotiated balances in order to get the cardholder up to date
?? Trainee to New Hires
?? Employee of the month numerous of times
?? Consistently reached quota in monthly reviews... 
Biller/Receptionist front and back office
tags:
financial organizer
• multi tasker
• self starter
• computer literate
How would you describe your time at Dr. Kenneth Kaplan?
?? Submit Daily and Monthly Billing to Insurance Company's
?? Weekly and Monthly Reports on past due billings via phone
?? One on One contact with patients concerning accounts
?? Explain insurance billings to inquiring customers
Claims & Customer Service Team Leader
tags:
management
• computer literate
• self starter
• trainer
How would you describe your time at ABPA Culinary Insurance?
Claims/Customer Service Team Leader
?? Supervised 14 Customer Service Representatives
?? Answered any Inbound/Outbound Questions
?? Meetings and Inbound calls with all Medical Insurance Company's
?? Daily Reports on scheduling and productivity
?? Handled any Medical Insurance disputes from members
Medical Claims Examiner
?? Processed every Claim from Medical, Hospital, Dental, & Lab/X-ray
?? CPT codes and ICD9 Codes updater and verifier
?? Review Fraudulant Claims
?? Disabilitiy Claims Processer
Medical Claims Team Leader
?? Supervised 12 Claim Examiners
?? Processed Medical/Subrogation/Dental Claims
?? Reports of Over/Under Dollar Limit Claims Reviewal...
