Work history
Personal banker
tags:
sales
• customer service
How would you describe your time at harris bank?
Generate new business by selling personalized banking products and services. Open all types of personal and business accounts and prepare related documentation. Identify customer needs and match needs with appropriate product or service. Assist customers with requests, complaints, research complex account problems and follow-up on details to resolve the matter to the customers??? satisfaction. Satisfy and exceed customers??? financial needs and expectations. Achieve branch deposit, retention goals and customer satisfaction objectives.... 
HSBC
June 2002 to July 2008
Account Specialist
tags:
customer service
• collections
• sales
• skip tracing
How would you describe your time at HSBC?
Performed due diligence on delinquent accounts through manual dial, dialer and skip tracing on front-end, midrange, due diligence and foreclosure accounts. Generate payment arrangements acceptable by company guidelines for front-end, midrange, due diligence and foreclosure collections. Evaluate delinquent accounts for restructures and modifications per company guidelines. Using a manual dial and dialer system solicit and up-sell (inbound and outbound) a variety of consumer loans including secured/unsecured and closed end/revolving products. Verified loan by mail and offered ancillary products of credit life, disability or unemployment in 48 states for customer???s needs. Ensured the customer???s needs and provide the customer???s with the benefits. Provide customers with information regarding other HSBC products and services....
Walmart
September 1990 to October 2002
Department manager
tags:
customer service
• supervisory
• merchandiser
• orderer
How would you describe your time at Walmart?
Conduct new employee orientation. Assist in training of new employees. Order product daily for the department. Created 30-60-90 day plans for ordering of product and placement, inventory control.
