Product Support Executive
tags:
testing
• support
• trainings
How would you describe your time at Fugro MAPS?
Training and Presenting ArcGIS Image Server
Training Clients in ArcGIS Desktop( ArcGIS I and II)
Automation of Quick Bird, Landsat, MODIS and Topographic data service creation
Test and Develop Image Server Software (ArcGIS Image Server)
Automation of Satellite Image Processing (Landsat, Quick bird)
Creation Of Services for Imagery for different projects (Aerial,Quickbird)
Train & Support Prompt Geosolutions products
Creation of 3D demos on ArcGlobe and demos on ArcGIS/ArcGIS Server
Support to all MAPS staff and MAPS Clients on PromptServer and ArcGIS Image Server
Organize and Participate in International Conferences/Exhibitions... 
tags:
trainings
• customer support
• teamwork ability
How would you describe your time at AOL MEMBER SERVICES?
A part of a Coach developmental program to fully get groomed into responsibilities of a coach.
Being a POC (point of contact) for the team in the absence of the Coach, have taken the responsibility of the team when needed.
Conducting Crew Briefs (team huddles) for the Team to discuss updates, conduct role-plays and daily performance metrics.
Have monitored calls with the internal Quality Team for the registrations Dept. Conducted one-on -one-feedback sessions to improve performance based on the same.
To keep daily track of the team members Productivity, Smart Transfers, and Schedule Adherence
Conducted up-skill training for agents on the floor based on the learning absorbed while visiting the client sites in the US.
Handling Registration calls for AOL ISP and providing world-class customer service and unparalleled customer satisfaction.
Part of my role was to up-sell Smart Transfers (value added services of AOL partners)....
