Work history
Graduate Research Assistant
tags:
it
• marketing
• management
• research
How would you describe your time at Georgia State University?
Coordinated activities regarding online research on search advertising.
Provided responses to professor requests for information regarding research projects using online and database tools.
Assisted two professors with classroom activities and updated online class documents and grades.
Release Engineer
tags:
project management
• management
• it
How would you describe your time at Enfotrust Networks?
Designed and implemented a new process for automating software project releases and bug fixes.
Coordinated the activities of Project Management, Quality Assurance and Development in scheduling and executing software releases.
Validated installation packages to ensure that they were acceptable for release to the production environment.
Tracked changes to various server environments, including configuration and source code changes.
Provided 24/7 support to EnfoTrust???s production environment in Atlanta, GA as well as their software development group in Lebanon.
Troubleshoots application integration, deployment and configuration issues when installing new code in the test or production environments.... 
Operations Supervisor/Inventory Manager
tags:
training
• it
• analysis
• management
• process & productivity improv...
How would you describe your time at Enfotrust Networks?
Supervised and coached five team members to develop standardization of operational procedures.
Controlled day-to-day activities of the operations department including new order implementations, approving purchase orders and customer problem resolution at the management and VP level.
Researched and developed a statistical analysis of our customers??? equipment usage in order to better understand replacement rates and their causes.
Managed the testing of new hardware for compatibility and functionality with our software package.
Trained new EnfoTrust employees in operational procedures and provided continuous support throughout their employment....
Operations Analyst
tags:
analysis
• it
How would you describe your time at Digital Insight?
Monitored and solved critical data flow issues between financial institutions, third-party vendors and Digital Insight.
Scheduled and executed all network upgrades and network configuration changes.
Analyzed quality control and internal auditing statistics of all file transfer failures to determine their cause.
Ensured that all ACH transactions were successfully processed between our customers and outside financial institutions....
Help Desk Manager
tags:
management
• networking
• it
• help desk
• technical documentation
• training
How would you describe your time at Miller and Martin?
Provided 1st and 2nd level support in a Windows NT environment to 50+ users.
Trained all personnel on new software applications in one-on-one and group training sessions.
Created technical user manuals for all software applications that were specific to internal operations.
Performed all new software installs and hardware upgrades....
Education
MBA - Operations
tags:
accounting
• strategy
• communications
• marketing
• operations
How would you describe your time at Georgia State University?
Finished in 16 months. Specialized in operations. Graduated with a 3.28 overall GPA and a 3.4 major GPA.
Business Management
tags:
human resources
• operations
• information technology
• accounting
• marketing
How would you describe your time at georgia institute of techno...?
Overall, I was in school for 4.5 of the 8.5 years from when I started. During the other 4 years, I was working full-time.
