Work history
National Ground Operations Manager
How would you describe your time at Ameristar Jet Charter?
Established and oversaw the Ground Operations
division, a unit with ~ $500,000 in annual sales and
as many as 10 employees. Managed divisional P&L.
Developed and implemented strategies to optimize sales
programs and ground logistics (for customer and
internal cargo). Generate new business, including
contact with new and existing customers. Analyzed
operations and prospective projects / process
improvements. Directed HR, customer service, sales /
marketing, purchasing / procurement, and vendor
relations functions. Resolved operational and customer
issues. Approved payroll, invoices, and receivables.
Negotiated favorable agreements and cultivated
customer relationships. Devised databases to monitor
operations, service, accounting (expenses, revenues,
etc.) and other progress metrics. Prepared and
presented divisional performance reports, marketing
materials, and sales materials (including website).
Drafted and maintained compliance with policies and
procedures. Provided training for team members.
Reported to the VP of Operations.
* Drove 6,494% revenue growth in 5 years.
* Increased customer base 4,320% in 8 years.
* Bolstered divisional market presence by attracting
non-air customers to the company???s ground operations
and by obtaining Canadian trucking licensure.
* Leveraged market research and networking skills to
produce sales leads.
* Enhanced efficiency and profitability by
spearheading overhaul of business and operational
processes across all functions.
* Improved product capacity by expanding company???s
vendor network.
* Earned promotion from Regional Ground Manager in
less than 2 years.... 
City Letter Carrier
How would you describe your time at united states postal service?
Decreased time required to complete route 20%.
Enhanced operations by ensuring timely delivery and
excellent customer service. Optimized the sorting and
delivery of U.S. mail.
Aircraft Charter Coordinator
tags:
customer service
• dispatch
How would you describe your time at Fedex Custom Critical?
Ensured efficient transport of freight in
collaboration with aircraft operations and external
vendors. Cultivated strong customer relationships,
including closing sales, devising cost effective
solutions aligned with customer needs, and post-sales
support / progress reports. Cooperated with vendors /
truckers to maximize quality and service levels.
* Improved revenues and long-term market position
through increase in customer satisfaction by coaching
/ mentoring sales team.
* Enhanced sales and logistics tracking by playing a
key role in the creation and implementation of a new
database....
Regional Early A.M. Coordinator
How would you describe your time at United Parcel Service (UPS)?
Coordinated all Early A.M. parcel movement through Cleveland regional gateway.
Air Transportation Specialist
How would you describe your time at United States Air Force?
Oversaw an aircraft loading operations team.
Implemented strategies to ensure safe and efficient
loading and unloading of passengers and cargo. Created
and deployed loading plans. Collaborated on transfer
of cargo with aircraft crews, ground crews, and ground
transportation officials. Directed aircraft and
passenger security functions (on ground). Provided
equipment handling and air transportation service
training.
* Optimized cargo operations by enabling the loading
of 7,243 tons onto 893 aircraft in 1 month.
* Earned recognition as the 179th Aerial Port
Squadron???s Non-Commissioned Officer of the Year in
1998....
Education
Transportation and Logistics
How would you describe your time at Community College of the Ai...?
Extensive study of Air Transportation and Logistics including hands on front-line experience.
