Co-Owner and Consultant
tags:
billing
• project management
• customer service
• microsoft office
• accounting
• finance
• telecommunications
• microsoft windows
• recruiting & staffing
• management
How would you describe your time at Sowder Communications?
Olympus America
Newly created position to centralize telecom resources of entire multi-billion dollar international company. Established all new processes and procedures covering ordering, contracts, customer service, Help Desk ticketing systems, budgeting and financial concerns, complex departmental coordination, and staffing needs. Took over total responsibility for several thousand employees across multiple business units. Asked to assume several functions outside of original job scope.
AT&T / Cingular Wireless
Primary contact for wholesale carrier facilities billing and expense. Responsibilities included completion from ordering and engineering into billing for over $360 million annually, accompanied by complex auditing using multiple resources. Accounts payable and accounts receivable duties using general ledger accounting and financial database management. Performed regular analysis and reporting of accruals, budgets, costs, and variances.
Given an entire new market with full responsibilities within 3 days of project start.
Even as a consultant entrusted to train and monitor existing and new employees.
Brought end of month accrual and budgeting processes down from 8 days to only 3.
S3 Matching Technologies
Contract Billing Expert & Project Manager working with all major telecommunications vendors to reconcile billing and inventory issues for multiple customers. Extensive database management and customization of systems for customer reporting. Successfully achieved every S3 and customer goal set of billing corrections, network optimization, and vendor invoice management.
Created innovative ways to coordinate all of the project components with customers.
Biggest project netted millions in savings for national customer going through merger.
Only consultant asked to stay on an extended period of time and complete all projects.
Network Mapping Associates / MRINetwork
Projects within telecommunications expense management sales, auditing, billing, and staffing.... 
AT&T
January 1997 to March 2004
Customer Sales and Service Specialist / Complex Billing Manager
tags:
management
• telecommunications
• billing
• customer service
• microsoft office
• microsoft windows
• project management
• accounting
• finance
How would you describe your time at AT&T?
Responsible for providing complete resolutions to the largest wholesale telecommunications customers in the world. Liaison between AT&T and clients. Utilized advanced skills and knowledge in each department to resolve the most complex of customer issues. Provided resources and answers to meet all necessary business objectives. Supported several teams of representatives in a call center environment. Developed grass-roots customer information and disputing systems. Filed and fully investigated all disputes accordingly. Met with necessary agencies for compliance audits and FCC/PUC regulatory needs. Ran credit checks on potential customers. Lead and maintained bankruptcies of customers. Interacted with internal divisions and clients on a daily basis including face-to-face. Created financial presentations. Determined accounts receivables broken down by variables, reported the debts, then instituted collections efforts in conjunction with policy. Computed and tracked adjustments to billing and revenue.
Youngest manager in entire organization.
Single point of contact for all top-level critical issues.
Established relationships with several new service providers.
Recipient of several honors including the AT&T Excellence award.
Subject Matter Expert in telecom services and customer care processes.
Established processes to create improvements in interdepartmental efficiency.
Handled single largest and most complicated telecom bankruptcy case in history.
Directly responsible for more than $600 million in annual sales, billing, and collections.
Responsible for the largest and most important clients while keeping lowest A/R in office....
Store Manager
tags:
management
• customer service
• accounting
How would you describe your time at sam goody?
Managed large entertainment retail store with 10+ employees. Responsible for customer sales and service, personnel, marketing, inventory, and accounting. Initiated process improvements for employees and developed marketing strategies. Accountable for $1 million in annual sales.
