Steven Norris

How would you describe your time at Triad Materials Handling De...?

Experience in Managing a Service Department as a separate profit center for a $6M/year company, which includes budget development and full responsibility for P&L within department to measure performance and maximize profitability. Tenure resulted in more than a 100% consistent average monthly increase over all prior company yearly history in Service Department Revenue. Accompanying net profit consistently above Senior Management projected goals for all Monthly, Quarterly and Yearly time periods.
Met and achieved manufacturer service/parts goals to achieve Mitsubishi 2006 & 2007 Dealer of Excellence Award and Clark Dealer of Excellence Award for 2006 (First Year Dealer)
Extensive experience in the implementation of all road and shop activities to maximize effectiveness of personnel, equipment and facilities
Experience in coordinating collaborative efforts and maintaining close liaisons with all types of manufacturing representatives as it relates to dealership parts and technical service operations.
Familiar with all aspects of OSHA, MSDS, and Corporation Guidelines for Hazardous Environments.
Proficiently Skilled in various ADP systems as well as Reynolds & Reynolds, Mitchell Online Estimating, NDS, Microsoft Windows??, Quicken, and Microsoft Word/Excel for spreadsheets, word processing,...