Susan Jarrell

High Point, NC

currently: Job hunting

Answers from Susan

What kind of job are you looking for?

A challenging position with a growth oriented healthcare provider, utilizing my skills for advancement based on performance.

Posted @ 01:38PM, June 27, 2008 by Susan Jarrell | Permalink
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Work history

UnitedHealth Group July 2001 to July 2005
Customer Service Representative

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How would you describe your time at UnitedHealth Group?

Customer service in a call center environment assisting medical service providers and members with benefits and claims questions. Participated in a Senior Support pilot program for Medicare eligible members. Responsibilities included correspondence and/or callbacks with members and providers on issues ranging from benefits to claims payments.... read more
Comment see all questions Susan answered about UnitedHealth Group.
aetna us healthcare October 2000 to June 2001
Customer Service Professional

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How would you describe your time at aetna us healthcare?

Identified problems, diagnosed causes and determined corrective actions for member claims and physician issues. Provided personalized service to insurance members. Researched and recommended claims to be reprocessed. Responded to written and telephone requests for clarification of insurance matters.... read more
Nationwide Credit August 1998 to August 2000
National/Domestic Directory Assistance Operator

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How would you describe your time at Nationwide Credit?

Provided directory assistance service for MCI WorldCom customers in a call center environment.
APAC Teleservices April 1998 to July 1998
Customer Service Representative

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How would you describe your time at APAC Teleservices?

Traced UPS customers packages and their arrival times. Assisted customers in identifying and resolving problems due to late shipments or lost packages.

Education

TechSkills May 2006 to June 2008
Medical Billing and Coding program

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How would you describe your time at TechSkills?

Became a Certified Billing and Coding Specialist-CBCS

Eligible to take AHIMA CCA exam.
GPA 912, A-, 3.6
Montreat Anderson College July 1969 to April 1970
Liberal Arts
College Preparatory

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