Suzanne Thompson
San Diego, CA
currently: Job hunting
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Work history
VP Business Development/Ops Manager
tags:
operations management
• vp
• business development
• credit analysis
• vendor & client relationship ...
How would you describe your time at GoBanc Credit?
??? Responsible for the day to day operations of GoBanc Credit
??? Extensive phone work, inbound and outbound.
??? Create PDF format for all online forms.
??? Answer phones and handle all calls from clients with issues or concerns.
??? Responsible for all filing, faxing, and correspondence with clients.
??? Create clients ???Individual Restoration Plan??? in PDF format once enrolled in program.
??? On a daily basis, I teach clients how to read credit reports, analyze their information on their credit profiles to raise scores.
??? Handle dispute process for clients.
??? Responsible for A/R & A/P functions.
??? Researched, implemented new CRM system/created and maintain database (SalesForce).
??? Cold calling new markets being developed to create leads to increase income revenues.
??? Contact with multiple levels of management for presentations, to include Mangers to C-level.... 
VP Business Development
tags:
business development & contra...
• debt buying
How would you describe your time at Asset Acquisition Group?
??? Responsible for national marketing efforts in the non-performing charged-off receivables debt sales industry.
??? Developed Community Banking and Credit Union programs.
??? Contact with multiple levels of management for presentations, to include Mangers to C-level.
??? Created and maintain database (ACT) for direct mail campaign for new business development.
??? Responsible for all filing, faxing, and correspondence with clients.
??? Extensive phone work, inbound and outbound.
??? Cold calling current and new markets to create leads to increase income revenues.
??? Analyze and map the Due Diligence information on Portfolios in the New Business Markets.
??? Make recommendations for the purchase and buy rate of new portfolios.
??? Create marketing plan to develop new markets.
??? Organize & Coordinate Trade shows to exhibit company???s services.
??? Develop & maintain new vendor relationships
??? EOM reporting on progress towards departmental goals.
??? Created 2006 budget for Business Development department.
??? Reviewing and prepping contracts for Attorney review.
??? Reviewed 263 portfolios between July and October for possible purchase interest, totaling $3,580,568,504 face value.
??? Performed Due Diligence and analyzed 28 portfolios between July and October for purchase, totaling $1,378,617,507.00 in face value....
AVP Lending Resources
tags:
loan processing
• crm management
• consumer lending
• credit
• event planning
• sales
• business development
• call center
How would you describe your time at Texas Credit Union League/C...?
??? Statewide responsibility for marketing of all Lending Resource loan products.
??? Coordinate road shows and all materials needed for shows.
??? Distribute information on all products to client base.
??? Answered calls, emails, and any correspondence with dealing with my client base.
??? Responsible for ongoing telephone training and proper correspondence techniques for Loan Officers.
??? Assist with monthly accruals.
??? Contact with 30-50 Credit Unions a quarter selling department products.
??? Contact with multiple levels of management for presentations, to include Mangers to C-level.
??? Create and maintain Lending Resource web page content for all products.
??? Coordinated and oversaw all aspects to put on Lending Council Annual Conference.
??? Developed and Maintained Strategic Alliances.
??? Monthly reporting for all products.
??? Assist with research and marketing plans for existing and new products.
??? Worked closely with senior management.
Loan Supervisor
??? Effectively managed call center team of 10-20 direct reports.
??? Accountable for the scheduling for call center staff.
??? In charge of hiring and termination of staff.
??? Responsible for invoicing and the collection of all accounts.
??? Handled the filing, faxing and email correspondence for loan applicants.
??? Revamped call center operations to increase profits and reduce costs.
??? Handled all escalated calls from applicants.
??? Educated staff on proper phone techniques and irate applicants.
Loan Officer
??? Responsible for ensuring proper credit decisions.
??? Handle inbound calls daily from members applying for Consumer Loans.
??? Underwriting and closing loan documents for over 125 different Credit Unions....
Special Assets Coordinator
tags:
collections
• customer service
• vendor management
• eot dept
• remarketing
• supervisor
How would you describe your time at American Honda Finance Corp...?
??? Hired on initially for Lease collections.
??? Trained in Customer Service, Title Department and Cashiering.
??? Hired for permanent position in Lease Maturity Department in 10-94.
??? Assisted and trained all new employees for the consolidation of 7 Lease Maturity Departments to Irving, TX.
??? Handled intense and high volume areas of the Lease Maturity department alone.
??? Promoted to Special Assets Coordinator.
??? Responsible for eight to ten direct reports.
??? Nationwide responsibility for all collections on maturing leases.
??? Assisted in establishing policies and procedures for the Special Assets Division.
??? Analyzed and monitored performance of all charged off excess wear and tear charges on returned leases.
??? Responsible for the placement of accounts to contingency agencies within the Special Assets Division....
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Recommendations
I have worked with Suzanne as a business associate and later I hired Suzanne to work for Asset Acquisition Group. Suzanne is not only skilled in many facets of the credit and collection industries, she is a very professional, highly motivated employee. She is comfortable working as a leader in a call center environment and in all aspects of sales.
Sincerely,
Nancy E. Bullock
(303 )886-9117
Parker ,CO
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