Sprint
December 2007 to the present
Advanced Technical Support
tags:
data entry
• billing
• os support
How would you describe your time at Sprint?
I feel that my time here has been a learning experience that has helped me to continually learn the value of true customer service. I help customers troubleshoot their issues with their wireless phones. i also assist in the genaral troubleshooting of Mac and Microsoft operating systems to configure their systems for a connection manager that connects their operating systems to our network.i also try to go over and beyond when it comes to solving issues with 3rd party vendors and ranginf and any other device that may/may not be supported by sprint. I also help to resolve billing issues to the limitations of the access that I am granted in our systems... 
att
July 1999 to December 2001
Field Service Coordinator
tags:
filing
• typing
• dispatch
How would you describe your time at att?
I provided vendor to vendor contact and was also considered the third party contact, filing typing and placing service order for new and exiting clients. I also dispatched technicians when needed.
