Tim DeHaven
Warrenton, VA
currently: Job hunting
|
Work history
AOL
July 2007 to the present
Senior Product Manager
tags:
team leadership
• technical leadership
• business analysis
• risk management
• relationship management
• mobile devices
• messaging platforms
• product mobilization
• bachelor of science in crimin...
• design
• testing
• maintenance
• vendor relations
• business support
• data communications
• enhanced performance
• program management
• product development
• requirements gathering
• mobile services
• product launch
• functional specifications
• product development lifecycle
• project management
• problem resolution
• senior product manager
• messaging applications
• team building
• mobile communications
How would you describe your time at AOL?
Lead all facets of product lifecycle management of Messaging Platforms including initial concept, requirements gathering, design, development management, testing, launch, support, and maintenance. Define and develop functionality requirements in order to improve user experience and desktop performance; create concepts for SMS and WAP push platforms. Collaborate with diverse departments; provide support to existing desktop channel product teams in order to mobilize products. Facilitate weekly core team meetings with internal and external partners. Supervise team of 10 comprised of vendor partner personnel, engineering, project management, and operations.
** Led the redesign of AOLs Mobile Desktop, which substantially improved the user experience while increasing the mobile desktop page views by more than 4-fold.
** Acquired ownership of AOL SMTP aggregator relationship and Mobile Alerts platform; optimized productivity by formulating an operational escalation process for AOLs messaging products and platforms.
** Implemented SMTP Send to Cell application on 13 desktop channels and 15 product pages, which increased user base by 60,000 users each month.
** Secured executive management approval to move forward with Mobile Alerts Ad Insertion program that forecasted potential revenues of $1M within the first year and $2M for the second year.
** Successfully rerouted SMTP traffic over SMPP gateways, thereby providing a more reliable message delivery platform.
** Researched and identified key deficiencies on existing messaging platforms; assembled requirements to improve / resolve issues by Q4, 2008.... 
Product Manager III
tags:
program management
• risk management
• data communications
• product mobilization
• mobile services.
• design
• product development
• voice communications
• standard procedures
• business analysis
• requirements gathering
• mobile communications
• vendor relations
• problem resolution
• product launch
• product development lifecycle
• messaging platforms
• enhanced performance
• project management
• relationship management
• functional specifications
• technical leadership
• testing
• maintenance
• team leadership
• mobile devices
• senior product manager
• standard policies
• team building
• business support
program management
• risk management
• data communications
• product mobilization
• mobile services.
• design
• product development
• voice communications
• standard procedures
• business analysis
• requirements gathering
• mobile communications
• vendor relations
• problem resolution
• product launch
• product development lifecycle
• messaging platforms
• enhanced performance
• project management
• relationship management
• functional specifications
• technical leadership
• testing
• maintenance
• team leadership
• mobile devices
• senior product manager
• standard policies
• team building
• business support
• messaging applications
How would you describe your time at Sprint Nextel?
Directed full lifecycle management for the multimillion-dollar BlackBerry platform and service portfolio including Enterprise and Internet service, virtual pre-loads, and pricing. Developed and implemented standard processes in order to support messaging services and consumer applications on the BlackBerry. Established and maintained collaborative relationships with vendors. Tested MMS and consumer applications; created policies for provisioning BIS and BES data plans on the BlackBerry, and relayed SMS and MMS protocols to support and sales teams. Managed cross-functional teams, ensuring timely completion of project deliverables.
** Spearheaded the first launch of Multimedia Messaging Service (MMS) on a BlackBerry device; successfully integrated several BlackBerry consumer applications to include On-Demand and Sprint Navigation.
** Recognized as the first Product Manager to upgrade a mobile device from SMS to MMS, and implement a BlackBerry Consumer Data Plan.
** Received 2005 Sprint Nextel Circle of Excellence award....
Senior Project Manager
tags:
program management
• functional specifications
• maintenance
• team building
• data communications
• standard policies
• standard procedures
• testing
• team leadership
• risk management
• product mobilization
• project management
• relationship management
• product launch
• vendor relations
• business support
• mobile communications
• enhanced performance
• mobile services.
• design
• product development
• business analysis
• mobile devices
• voice communications
• product development lifecycle
• messaging platforms
• requirements gathering
• problem resolution
• technical leadership
• messaging applications
How would you describe your time at Sprint Nextel?
Held full accountability for ensuring all programs were in place to support product launches including fulfillment, service and repair, sales order entry, and rate plans. Effectively communicated with Support/Operations and Product Management teams in order to ensure timely product launches. Developed and implemented support processes and procedures to ensure optimal operations; devised detailed project plans to manage launch activities. Tested CRM and messaging applications on mobile devices. Coordinated training in support of new products. Supervised a core team comprised of 10 team members within 5 diverse groups.
** Led the launch of 20 third-party services including global positioning systems, vehicle location, fleet management, credit card processing, law enforcement profiling, and asset tracking.
** Played a key role in the deployment of Nextels Over the Air Address Book, Nextels first Camera Phone (i860), and Multimedia Messaging (MMS) service; successfully completed all project deliverables on-time.
** Collaborated with the Training Department to develop a depository for Tier-2 Care and Technical Triage Guides; resulting database/depository aided in providing quality support for all messaging related products.
** Recognized for outstanding contributions; nominated to Nextels Circle of Excellence in 2004....
Senior Account Manager
tags:
risk management
• vendor relations
• mobile devices
• installations
• program management
• maintenance
• business analysis
• requirements gathering
• mobile communications
• enhanced performance
• messaging applications
• relationship management
• satellite communications
• data communications
• technical leadership
• wireless data satellite netwo...
• team building
• business support
• mobile services
• project management
• problem resolution
• standard policies
• messaging platforms
• product mobilization
• testing
• team leadership
• product launch
• design
• standard procedures
How would you describe your time at WIRLESS MATRIX?
Advanced to serve as Manager of Mobile Services; directed large-scale mobile communications projects for key transportation and service clients such as FedEx Ground, Sears, and CSX Railroad. Interacted extensively with clients to define project requirements; managed entire scope of project logistics including installations and deployment schedules. Oversaw satellite modem activities; maintained installation and technician knowledge base, ensuring optimal productivity. Produced detailed documentation and training materials focused on educating customers on all products and services.
** Optimized operations by developing standardized policies and procedures; effectively maintained project quality, data accuracy, and support levels.
** Instituted processes which aided in streamlining system recovery and client access to network for both ordering and activating devices.
** Performed comprehensive analysis to aid in identifying coverage levels and signal strength; compiled data facilitated the development of estimates for new customers....
Education
Criminal Justice
How would you describe your time at Radford University?
Rewarding and Challenging. I put myself through college via grants and student loans.
Similar People
|
|
Director of Produ...
Quest Software
|
UI Designer / Ana...
TSymmetry on Cont...
|
|
|
Director of Opera...
Brightstar Commun...
|
|
Director, Interna...
perfexa solutions
|
|
|
|
|
