Work history
AT&T
January 2007 to the present
Instructional Designer
tags:
web + design + content
How would you describe your time at AT&T?
During employment, I converted existing leader led training into (WBT) Web Based Training and Blended Learning programs to be implemented company wide. This required content front-end analysis, and working with SMEs (Subject Matter Experts) to map training procedures and determine the course content and style. Utilizing a number of technologies including Captivate to create
E learning, blended learning and self-study programs.... 
Trainer
tags:
training & development
How would you describe your time at Avatar,Inc.?
This training project is a four-part software implementation project: national travel to shop locations to perform technician and shop assessments, in preparations for a maintenance software implementation. This will include process mapping, project management, process workflow improvement, policy and procedure development and systems support. Implementation and training on a proprietary application....
Instructional Designer
tags:
project / development team le...
How would you describe your time at Westfield Insurance?
During my employment, I developed Claims training for new associates with little to no insurance knowledge. This required research and working with SMEs (Subject Matter Experts) to determine the course content and style.
Distribution Training Manager
tags:
training manager 10 years exp...
How would you describe your time at Sterling Jewelers DBA Kay J...?
In addition to my primary training and design responsibilities, I developed and implemented a department specific "New Hire" packet. Facilitated training programs increasing production, quality and decreasing associate turnover.
diebold
October 2003 to October 2003
Technical Writer
tags:
content authoring
How would you describe your time at diebold?
Documentation design and development of the ATM staging procedures for implementation, and training. This required research of technical schematic diagrams, technical manual research, shadowing installers to glean techniques/installation knowledge and digital images.
Trainer/Implementation Specialist
tags:
implementation of software sy...
How would you describe your time at Harley Davidson Dealer Systems?
During my employment, I was the trainer and team lead on a "Point of Sale" new module release, this required national travel to dealership locations. The dealer visit consisted of a data conversion from DOS to the Windows version of the software, setup of their TCP/IP communications, workstations, equipment, form configurations and associate training....
