Freelance Technical Writer
tags:
photoshop
• html
• web design
• css
• technical analysis
How would you describe your time at Coldwell Banker Advantage?
Created two secure internal websites featuring a bulletin board system, a calendar, and streaming video.
Technical Writer
tags:
lotus notes
• ms office
• remedy
• unix
How would you describe your time at Glaxo Smith Kline (Ajilon)?
Assisted in preparation for upcoming audit by editing preexisting documentation and writing new documentation consisting of LDAP, Sun Java Directory Server, and Microsoft Identity Integration Server security procedures using Word and Excel.
Used Remedy, Chameleon, and Lotus Notes to research, update, and submit documentation.
Tested security of UNIX servers by verifying file permissions of sensitive data and directories.
Communicated with technical consultants to translate and document security procedures.... 
Performance Management Analyst
tags:
unix
• lotus 1-2-3
• aix
• microsoft project
• technical analysis
• lotus notes
• remedy
How would you describe your time at IBM?
Created technical documents for educating and training teammates on advancements in operating systems and software.
Utilized DB2 database to create performance and capacity documentation and reports using packages such as Excel, Word, PowerPoint, and Freelance.
Recommended performance improvements (including CPU and memory tuning) to the customer through tabular documentation, e-mails, phone calls, and meetings.
Analyzed CPU, memory, and disk performance for approximately 2,000 AIX, Linux, Solaris, and HP-UX servers.
Installed and updated monitoring software, including determining data collection methods and supporting the addition of new accounts.
Troubleshot performance data collection through various methods, including SFTP, Tivoli, and NFS.
Opened, managed, and resolved problem tickets.
Maintained records of server measurements for entire department for auditing purposes.
Troubleshot Windows desktop and network issues for teammates....
