Work history
Customer Support Engineer
How would you describe your time at Spirent Communicaitons?
SR Technical Support Engineer (March 06 to present)
* Manage routed incoming calls from Frontline support
* Support all Sales Engineers and presales issues
* Manage database of overflow calls
* Setup and support customer issues with equipment In the lab
* Give a continuous stream of communication on all open issues with updates
* Continuing education on equipment and technology to stay ahead of our customer knowledge base
* Provide support internally within the support team to help with calls that may need additional assistance
* Create and manage internal relationships with Engineering and Marketing to provide an easy influx of information and knowledge for supported products.... 
Account Executive
How would you describe your time at SearchTech Solution?
* Personally interview each candidate (in house)
* Determined the best fit of over 80 position
* Set up interviews with hiring managers
* Push the hire through using a personnel relationship with hiring managers
* Build call lists through database and internet searches
* Successfully placed candidates in contract and full time positions...
Tegrity
January 2005 to February 2005
Field Support Engineer
How would you describe your time at Tegrity?
* Implement Tegrity a, university class archiving of video audio digital information, at large educational institutions. (Ex: Santa Clara University, Colorado Tech, Georgia Tech, West Point Military Academy)
* Train all personnel on the use of the Tegrity Educational training system and software
* Create all necessary XML files and link the educational CMS systems with Tegrity Software
* Install and implement Windows 2003 Server with IIS and Windows Media
* Facilitate the integration of MSDE into the network
* Testing and QA responsibilities for all new software updates
* Validate the inside server of the institution will reach the outside student population
* Train the student population on installation and the use of the Tegrity Pen...
Manager/Operator (Co-owned)
How would you describe your time at Banana Spin (Internet Caf???
all Business owner resposibilties s well as working the line
Antara
January 2001 to April 2002
Corporate Sales Engineer
How would you describe your time at Antara?
* Facilitated all Asia/Pacific & Western US pre-sales technical presentations of a layer 2-3 / 4-7 traffic generators and Network Testing. ( FlameThrower)
* Proven key role in several $200K+ sales contracts and saving critical accounts.
* Served as technical lead/liaison between Antara & Mercury Interactive product integration.
* Conducted on-site - customized testing demonstrations, training, and product installation.
* Creation of technical documents (Whitepapers) and test procedures...
Network Administrator/Manager
How would you describe your time at Breakaway Solutions?
* Facilitated the management of WAN/LAN network environment.
* Administrator for all VPN access
* Scheduled all major network downtime for necessary upgrades and/or support related issues
* Performed backups for multiple servers on multiple platforms
* Maintain employee IT asset/inventory tags and security related items for multiple out-of state satellite locations. Including, Laptops, desktops, PDA's...
Sr. Customer Support Engineer to Sales Engineer
How would you describe your time at Cyber IQ Systems?
* Technical pre-sales presentation for Load Balancer (Hyperflow SP800 & XP 1600)
* Training of new Sales Engineers and sales staff.
* Administration of intranet FAQ's up to date, bug reports
* Hired and managed staff to maintain a 24x7 tech support up time (staff of 8 technicians)
* Post sale on site technical assistance
* PLUS ALL ITEMS LISTED BELOW (HolonTech Corporation)...
Sr. Customer Support Engineer
How would you describe your time at HolonTech?
HolonTech Corporation (February 1998 to July 1998)
* Technical pre-sales demonstrations for load balancer (Hyperflow SP 800 & XP 1600)
* Evaluation of customer sites, installation (using TFTP servers)
* Represented as technical expert for trade shows.
* Conducted client training on software and monitoring using private MIB's.
* Installation and technical support required extensive knowledge of TCP/IP, as well as knowledge of Proxy servers and firewalls.
* Administration of intranet FAQ's up to date, bug reports,
* Monitor/maintained scheduling of customer support staff (8 individuals) and working with the sales staff to ensure that our web site was also kept up to date with the current software and release notes
* Extensive domestic travel
* Customer service and technical support...
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