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Zach Crawford
San Diego, CA
currently: Job hunting
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Work history
Operations Manager
tags:
brand management
• consulting
• customer relations
How would you describe your time at MindTrix Consulting?
Selected Projects:
Cash Crop Clothing
Brought in on consulting basis as a brand manager to assist with changing company image and drive profit margins.
Ensured consistency behind brand from soup-to-nuts, including apparel appearance, brand awareness, perceived quality, and best sales practices.
Provided strategic leadership, developed and implemented marketing plans, managed budgets and timelines.
Evaluated consumer demand, market position, and determined types and amounts of merchandise and apparel to be offered.
Created all quotes and placed all apparel orders, prepared the store for inventory by ensuring apparel was appropriate.???... 
Marketing Director
tags:
marketing
• branding and identity
• customer relations
• production
• apparel
How would you describe your time at MindTrix Clothing?
Pioneered start-up clothing company from inception, using a combination of design, website development, technical savvy, and communications/interpersonal relations experience.
Responsible for all aspects of sales and marketing, designing products and promotional material, advertisement layout, website maintenance and trade show schedule management.
Oversaw all aspects of merchandising, created displays and all apparel to be sold.
Merchandised online store and created all displays, carried out weekly apparel ads and price changes.
Managed profit and loss statements, billing, bookkeeping, financial analysis, revenue forecasting, and capital budgeting.
Handled all aspects of operations, including vendor management, order processing, shipping and receiving, contractor liaising, and administrative management....
Yahoo!
January 2002 to November 2002
Customer Service Manager
tags:
customer service
How would you describe your time at Yahoo!?
Functioned as departmental leader and go-to person for the team.
Managed and streamlined communication flow with regard to billing inquiries and concerns for Yahoo customers regarding billing issues for Yahoo! Customers.
Liaised with production and engineering teams by providing??valuable feedback, accurately tracking statistics, and maintaining knowledge of newest property enhancements.
Served as a resource for information about online properties, resolved issues for clients and provided top-notch customer service....
Customer Service Supervisor
How would you describe your time at Wage Works?
Oversaw customer support team of several staff members and streamlined work flow from soup-to-nuts.
Analyzed issues and bugs with regard to the database, system, and User Interface; provided feedback and implemented process improvements.
Played key role in product testing and quality control.
Demonstrated support to Customer Service Team by adhering to call coverage schedules.
Oversaw client inquiries; dispatched and managed the flow of email and telephone communication and created weekly reports.
Provided marketing department recommended modifications and improvements to website; designed promotional materials....
Customer Service Representative
How would you describe your time at OutPurchase?
Supported customers in a B2B environment, including RMA, order status, and shipping status.
Placed orders and responded to website inquiries.
Responsible for troubleshooting customer issues on website.
Created and implemented key aspects of graphic design with regard to look and feel of website; designed promotional and marketing material....
Customer Service Liaison
How would you describe your time at MTVi/MTV Networks?
Analyzed and resolved customer problems and conducted trend analysis
Designed Web FAQ and customer service web pages using DreamWeaver and provided input for ongoing usability functions and website design
Education
How would you describe your time at Academy of Art University?
BFA, Commercial Graphic Design and Computer Arts
How would you describe your time at New Mexico Junior College?
AAS, Commercial Graphic Design & Computer Arts
Zach's Network
Warehouse Manager,
PC Alchemy
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Zach has
