Work history
Production Assistant /Traffic Coordinator
tags:
production assistant
• traffic coordinator
How would you describe your time at Iron Fist Distribution?
Working with our overseas vendors to insure production is done on time and in a timely manner, consolidate shipments to save on shipping costs for customers, handle anything from packing issues to short shipments, and work closely with our international customers to insure all their import requirements for customs are met before the goods are shipped into their county.... 
Sears
May 2008 to the present
Merchandising Customer Assistant
tags:
design
• customer service and sales
• organizational skills
How would you describe your time at Sears?
Organize Store departments, set up displays in the store, help customers with products and answer questions.
BizX
January 2005 to January 2005
SEO
Owner
How would you describe your time at MindTrix Clothing?
Started clothing company from ground up. Processed orders; Designed marketing material; Promotions; Ad layout and design; Book keeping using Quickbooks; Maintained website by updating with iWeb, and DreamWeaver; Shipping and receiving using USPS, UPS and FEDEX; Out sourced employees; Designed clothing/product to be sold; Sales and marketing; Tend to all day to day functions of running a business. Attended clothing trade shows (MAGIC, POOL and UNITED), Produced and Sourced all Cut and Sew, Pattern making, grading, marking, finding fabrics, See also: http://www.mindtrix.com...
Yahoo!
February 2002 to December 2002
Customer Service Rep. (Billing)
How would you describe your time at Yahoo!?
Answered phone calls and emails (Kana) regarding billing issues for
Yahoo! Customers.
Acted as liaison to Production and Engineering teams by providing
valuable feedback, tracking statistics and keeping on top of the newest
property enhancements.
Answered a variety of questions about our online properties, resolved
issues for customers and provided top-notch customer service....
Customer Service Supervisor
How would you describe your time at Wageworks?
Provided oversight and hands-on support to the Customer Support Team.
Provided ongoing feedback for issues with the database, system, and User Interface.
Answered inquiries accurately and professionally.
Provided support to assist in product testing and quality Control as required.
Demonstrated support to Customer Service Team by adhering to call coverage schedules.
Oversaw and dispatched email messages and phone inquiries.
Created weekly reports of email and phone inquiries.
Marketing Design
Assisted Marketing department with modifications and changes to Web Site.
Provided recommendations for improvements.
Designed Promotional materials for Marketing Department....
Customer Support/Graphic Design
How would you describe your time at Out Purchase?
Was responsible for supporting customers in a B2B environment.
Handled support for RMA; Order Status; and Shipping Status.
Helped customers place orders and navigate our web site.
Troubleshot and resolved customer problems on our web site.
Graphic Design
Assisted with the design, look and feel of web site.
Designed mouse pads and other promotional material....
Customer Service Liaison for Web Content and Development
How would you describe your time at MTVi/MTV Networks?
Answered e-mails using eGain for customer support of children's Web site.
Analyzed and resolved customer problems.
Reported technical and systems problems.
Created trend analysis for all ongoing customer service issues.
Updated and maintained FAQ pages and customer service Information.
Designed Web FAQ and customer service web pages using DreamWeaver.
* Provided input for future customer service web site design....
Returns Specialist/Marketing design
How would you describe your time at Beyond.com?
Managed and maintained returns with major distributor, Modus Media.
Managed and maintained return relationship with partner
publisher Network Associates.
Reviewed and approved return requests via email or telephone
Processed Return Merchandise Authorization numbers for multiple distributors.
Customer Support.
Data Entry...
Retail Branch Manager
How would you describe your time at Spy Factory?
Ran all aspects of the store in fisherman's wharf. Inventory, purchasing, management, hiring employees.
